You can see Nate at about the 1:52 minute mark. This is what it's all about. Certification and standardization is a good start. Dear God, make it happen.
God bless all the dedicated call takers and dispatchers out there who are fighting this fight with us and for us. You really are our first line of defense in homeland security. Without your dedication and diligence the firefighter would never get to the fire, the EMT would never get to the medical emergency and the police could not stop an abduction in progress and prevent a murder.
Thank you for fighting the good fight! God bless you.