Gulf Coast Community Foundation of Venice
601 Tamiami Trail South, Venice, Florida 34285
941.486.4600 GulfCoastCF.org
Sometimes it takes a tragedy to make a community ask, Is this the best we can do for our citizens?
The January 2008 abduction, rape, and murder of 21-year-old North Port wife and mother Denise Amber Lee was one such tragedy. Though calls to 911 were placed by eyewitnesses, no patrol cars were dispatched because of inefficiencies in a 911 call center.
In the aftermath of Denise Lee’s murder, Gulf Coastcommissioned an independent study of the 911 system in Florida.
“Florida 911: The State of Emergency” analyzed all components of emergency response that are activated when a person in need of assistance tries to call 911 in Florida. This marked the first time that 911 in Florida had been analyzed from the placement of a call to the arrival of the first responder on the scene.
Gulf Coast’s study found that Florida’s 911 system was not a “system” at all, but rather a patchwork of state and local agencies, protocols, and technologies cobbled together to respond to 911 calls. It provided policymakers and advocates like the Denise Amber Lee Foundation, which was created by Denise’s husband Nathan, with objective analysis to support their impassioned efforts to reform the 911 system.
Thanks to the work of state Senator Nancy Detert, state Representative Ken Roberson, Nathan Lee, and others, a new law was signed in May 2010 that will require uniform training and certification of 911 operators statewide. The new standards will help close a major gap in Florida’s emergency 911 system—one of many that are identified in Gulf Coast’s study.
Link:
http://www.gulfcoastcf.org/documents/911_Reform_overview.pdf
Showing posts with label FL Rep Ken Roberson. Show all posts
Showing posts with label FL Rep Ken Roberson. Show all posts
Friday, January 21, 2011
Friday, April 30, 2010
from Ugent Communications
911 training legislation is a labor of love
Apr 29, 2010 2:29 PM, By Glenn Bischoff
Would require Florida call-takers and dispatchers to become certified
The state of Florida House of Representatives yesterday unanimously approved a Senate bill that would require newly hired 911 call-takers and dispatchers to compile 232 hours of training before they are allowed to handle an emergency call. The requirement takes effect in October 2012. Personnel hired before then would be required to take a competency exam. Those who fail that exam would be required to undergo the training regimen. The bill also authorizes the use of funds generated by the state’s 911 tax for the training.
The bill’s sponsor, Rep. Ken Roberson, said an investigation revealed that although the majority of 911 calls are handled properly by Florida’s telecommunicators, “hundreds of critical errors that endanger lives” occur every year. He was critical of Florida’s lack of uniform training standards and alleged that some telecommunicators in the state start processing 911 calls within a couple of days of being hired. “This situation is unacceptable and must be rectified,” he said.
The Denise Amber Lee Foundation was a driving force behind the passage of this legislation. The 21-year-old Lee, the mother of two young children, was abducted from her Florida home in January 2008 and murdered. Allegedly, 911 personnel made mistakes on the night of her abduction that hindered search efforts. She was found in a shallow grave two days after her abduction. Her assailant was convicted and received the death penalty.
Mark and Peggy Lee, the in-laws of Denise Amber Lee who are the driving force behind the foundation, said that they were pleased with the bill’s passage and that Gov. Charlie Crist has indicated that he will sign it into law. However, the Lee’s have some concerns. They wonder where the money will be found to conduct the training throughout the state. They say that the state’s 911 fees only cover about two-thirds of the costs associated with operating its public-safety answering points.
They also say that the state is going to have to find a way.
“The call-taker is the first link in the chain, and it’s a pretty important link. If they don’t get it right, you’re not going to get firefighters to fires, EMTs to medical emergencies, or police to an abducted woman who’s in the back of a moving car,” Peggy Lee said. “So, they might have to put off that new CAD system for a year. The best technology in the world is no good if the call-taker isn’t following protocol.”
Compliance is another area of concern. “How do we know that each PSAP is going to comply with the law? We don’t want to see 253 cowboys out there doing this on their own,” Mark Lee said. “We need a stronger state 911 office for oversight.”
The Lees hope that the Florida legislation is but a stepping stone to the foundation’s much bigger goal, which is federal legislation that would standardize training and require certification for 911 telecommunicators nationwide. They said that they have had productive discussions about such a bill with the leaders of the major public-safety communications associations. “There’s a lot more that needs to be done,” Mark Lee said.
Patrick Halley, government affairs director for the National Emergency Number Association (NENA), said that a joint effort with the Association of Public-Safety Communications Officials should produce standards that address 911 telecommunicator training and quality assurance, which in turn could provide a framework for the federal legislation that the Lees seek. But he said that such a bill would be a tricky proposition.
“It’s a state-sovereignty issue,” Halley said. “It would be tough for the federal government to tell the states that they have to train, and in a specific way. If anything occurs on the national level, it’s going to have to be creatively done.”
But Halley agrees with the Lees that it needs to be done.“In Illinois, for example, you have to be certified to work in a tanning center or barber shop, but not in a 911 center,” he said. “That has to be resolved. A lot of states do a great job [regarding training], but only a handful of them are required by law to do so.”
The lobbying effort to achieve such legislation has taken a toll on the Lees. Not only have they devoted much time, they also have gone into their own pockets at times. They also have had to endure numerous arrows that have been tossed in their direction. “We’ve been called ‘media whores.’ We’ve been accused of using this as an excuse to take vacations,” Peggy Lee said.
“Believe me, telling this story over and over again hasn’t been fun. We’re spent.”
Despite this, both Mark and Peggy Lee were emphatic that the effort has been worthwhile and that they have plenty of fight still left in them to reach the ultimate goal. The motivation is as simple as it is pure.
“This keeps Denise from dying in vain,” Peggy Lee said. “We’ve often asked the question, ‘Why Denise.’ This is the only thing that we can think of. In doing this, we know that she’s saving lives.”
http://urgentcomm.com/policy_and_law/news/911-training-legislation-20100429/
Apr 29, 2010 2:29 PM, By Glenn Bischoff
Would require Florida call-takers and dispatchers to become certified
The state of Florida House of Representatives yesterday unanimously approved a Senate bill that would require newly hired 911 call-takers and dispatchers to compile 232 hours of training before they are allowed to handle an emergency call. The requirement takes effect in October 2012. Personnel hired before then would be required to take a competency exam. Those who fail that exam would be required to undergo the training regimen. The bill also authorizes the use of funds generated by the state’s 911 tax for the training.
The bill’s sponsor, Rep. Ken Roberson, said an investigation revealed that although the majority of 911 calls are handled properly by Florida’s telecommunicators, “hundreds of critical errors that endanger lives” occur every year. He was critical of Florida’s lack of uniform training standards and alleged that some telecommunicators in the state start processing 911 calls within a couple of days of being hired. “This situation is unacceptable and must be rectified,” he said.
The Denise Amber Lee Foundation was a driving force behind the passage of this legislation. The 21-year-old Lee, the mother of two young children, was abducted from her Florida home in January 2008 and murdered. Allegedly, 911 personnel made mistakes on the night of her abduction that hindered search efforts. She was found in a shallow grave two days after her abduction. Her assailant was convicted and received the death penalty.
Mark and Peggy Lee, the in-laws of Denise Amber Lee who are the driving force behind the foundation, said that they were pleased with the bill’s passage and that Gov. Charlie Crist has indicated that he will sign it into law. However, the Lee’s have some concerns. They wonder where the money will be found to conduct the training throughout the state. They say that the state’s 911 fees only cover about two-thirds of the costs associated with operating its public-safety answering points.
They also say that the state is going to have to find a way.
“The call-taker is the first link in the chain, and it’s a pretty important link. If they don’t get it right, you’re not going to get firefighters to fires, EMTs to medical emergencies, or police to an abducted woman who’s in the back of a moving car,” Peggy Lee said. “So, they might have to put off that new CAD system for a year. The best technology in the world is no good if the call-taker isn’t following protocol.”
Compliance is another area of concern. “How do we know that each PSAP is going to comply with the law? We don’t want to see 253 cowboys out there doing this on their own,” Mark Lee said. “We need a stronger state 911 office for oversight.”
The Lees hope that the Florida legislation is but a stepping stone to the foundation’s much bigger goal, which is federal legislation that would standardize training and require certification for 911 telecommunicators nationwide. They said that they have had productive discussions about such a bill with the leaders of the major public-safety communications associations. “There’s a lot more that needs to be done,” Mark Lee said.
Patrick Halley, government affairs director for the National Emergency Number Association (NENA), said that a joint effort with the Association of Public-Safety Communications Officials should produce standards that address 911 telecommunicator training and quality assurance, which in turn could provide a framework for the federal legislation that the Lees seek. But he said that such a bill would be a tricky proposition.
“It’s a state-sovereignty issue,” Halley said. “It would be tough for the federal government to tell the states that they have to train, and in a specific way. If anything occurs on the national level, it’s going to have to be creatively done.”
But Halley agrees with the Lees that it needs to be done.“In Illinois, for example, you have to be certified to work in a tanning center or barber shop, but not in a 911 center,” he said. “That has to be resolved. A lot of states do a great job [regarding training], but only a handful of them are required by law to do so.”
The lobbying effort to achieve such legislation has taken a toll on the Lees. Not only have they devoted much time, they also have gone into their own pockets at times. They also have had to endure numerous arrows that have been tossed in their direction. “We’ve been called ‘media whores.’ We’ve been accused of using this as an excuse to take vacations,” Peggy Lee said.
“Believe me, telling this story over and over again hasn’t been fun. We’re spent.”
Despite this, both Mark and Peggy Lee were emphatic that the effort has been worthwhile and that they have plenty of fight still left in them to reach the ultimate goal. The motivation is as simple as it is pure.
“This keeps Denise from dying in vain,” Peggy Lee said. “We’ve often asked the question, ‘Why Denise.’ This is the only thing that we can think of. In doing this, we know that she’s saving lives.”
http://urgentcomm.com/policy_and_law/news/911-training-legislation-20100429/
Tuesday, February 23, 2010
Editorial in today's Sun
02/23/10
A good model for public accountability
OUR POSITION: The state Legislature and public agencies can learn something from North Port Police Chief Terry Lewis' response to his agency's mistake.
Government agencies make mistakes. Businesses make mistakes. People make mistakes all the time. Everyone knows that.
When they make mistakes and when the mistakes have a public impact, the public can reasonably expect certain things occur: that there is some form of appropriate sanction or penalty, and that steps are taken to ensure the mistakes will not be repeated.
We call that accountability. We can't prevent mistakes, but we can put new procedures or systems in place that make the same mistakes less likely in the future. That's what happens, ideally, after a plane crash, when the brakes on automobiles don't work, after banks using unsound financial practices shake the economy or someone tampers with a bottle of Tylenol.
The critical points are to acknowledge the error, deal with the immediate impacts and take steps to prevent a repeat. It sounds pretty straightforward, but it's amazing how difficult that process can be in practice.
Public agencies looking for a good model of accountability in response to mistakes should pay attention to recent actions taken by North Port Police Chief Terry Lewis following a recent botched 911 emergency call. Lewis got it right.
On the night of Dec. 11 last year, a call came into the North Port police station alerting the dispatcher to a car off the road with a body nearby at a semi-isolated spot. The callers couldn't remember the exact name of the street, but got something close to it.
Rather than telling the caller to wait for an officer at the store where they had made the call, the dispatcher tried to locate a street with a similar name. Unable to find it, she simply gave up. No officer was contacted.
Some 16 hours later, another call came in and the body was located. The driver was dead, but no one knew if his life could have been saved if the police response had come quicker.
Lewis immediately took responsibility for the mistake -- caused by the dispatcher, not the 911 system. He apologized. He took time to review the incident and eventually fired the dispatcher, who is now appealing her dismissal.
Although he defended his call center system -- noting operators received far more training than is required by the state -- Lewis asked outside agencies from Lee and Marion counties to review the operations. Just over a week ago, they recommended another course be added to the basic training and a more-structured "quality assurance" system be set up to monitor ongoing operations. Lewis said these steps would be taken.
Just after the incident, Lewis acknowledged "the damage (it had) done to citizen's confidence in the department." By taking the right steps, he is restoring that confidence. He got it right.
That model of "what to do" is one we hope Florida legislators follow as they review bills sponsored by state Sen. Nancy Detert, R-Venice, and Rep. Ken Roberson, R-Port Charlotte, that would improve emergency 911 call training throughout the state. Lawmakers sidestepped the issue last session. They need to get it right this year.
Mistakes happen. It's relatively easy to acknowledge and apologize for them. In the end, though, what matters most is that reasonable, intelligent, appropriate steps are taken to make sure the same mistakes don't happen again.
That's what accountability is all about.
http://www.sunnewspapers.net/articles/edStory.aspx?articleID=452980
A good model for public accountability
OUR POSITION: The state Legislature and public agencies can learn something from North Port Police Chief Terry Lewis' response to his agency's mistake.
Government agencies make mistakes. Businesses make mistakes. People make mistakes all the time. Everyone knows that.
When they make mistakes and when the mistakes have a public impact, the public can reasonably expect certain things occur: that there is some form of appropriate sanction or penalty, and that steps are taken to ensure the mistakes will not be repeated.
We call that accountability. We can't prevent mistakes, but we can put new procedures or systems in place that make the same mistakes less likely in the future. That's what happens, ideally, after a plane crash, when the brakes on automobiles don't work, after banks using unsound financial practices shake the economy or someone tampers with a bottle of Tylenol.
The critical points are to acknowledge the error, deal with the immediate impacts and take steps to prevent a repeat. It sounds pretty straightforward, but it's amazing how difficult that process can be in practice.
Public agencies looking for a good model of accountability in response to mistakes should pay attention to recent actions taken by North Port Police Chief Terry Lewis following a recent botched 911 emergency call. Lewis got it right.
On the night of Dec. 11 last year, a call came into the North Port police station alerting the dispatcher to a car off the road with a body nearby at a semi-isolated spot. The callers couldn't remember the exact name of the street, but got something close to it.
Rather than telling the caller to wait for an officer at the store where they had made the call, the dispatcher tried to locate a street with a similar name. Unable to find it, she simply gave up. No officer was contacted.
Some 16 hours later, another call came in and the body was located. The driver was dead, but no one knew if his life could have been saved if the police response had come quicker.
Lewis immediately took responsibility for the mistake -- caused by the dispatcher, not the 911 system. He apologized. He took time to review the incident and eventually fired the dispatcher, who is now appealing her dismissal.
Although he defended his call center system -- noting operators received far more training than is required by the state -- Lewis asked outside agencies from Lee and Marion counties to review the operations. Just over a week ago, they recommended another course be added to the basic training and a more-structured "quality assurance" system be set up to monitor ongoing operations. Lewis said these steps would be taken.
Just after the incident, Lewis acknowledged "the damage (it had) done to citizen's confidence in the department." By taking the right steps, he is restoring that confidence. He got it right.
That model of "what to do" is one we hope Florida legislators follow as they review bills sponsored by state Sen. Nancy Detert, R-Venice, and Rep. Ken Roberson, R-Port Charlotte, that would improve emergency 911 call training throughout the state. Lawmakers sidestepped the issue last session. They need to get it right this year.
Mistakes happen. It's relatively easy to acknowledge and apologize for them. In the end, though, what matters most is that reasonable, intelligent, appropriate steps are taken to make sure the same mistakes don't happen again.
That's what accountability is all about.
http://www.sunnewspapers.net/articles/edStory.aspx?articleID=452980
Sunday, February 21, 2010
Dear Denise
It was a crazy week last week. All in all it was a very GOOD week. Dad and I drove to Tallahassee with Dave G Monday evening after work. Tuesday AM I spoke in front of a House committee. As you can imagine it was very emotional for me talking about you and how losing you has changed our lives (mostly Nathan, Noah and Adam's) forever. There is not a moment that I stop thinking of you. The House committee was very supportive and professional. Some members had funding concerns. I find that unbelievable. As far as we are concerned this is not a funding issue but a priority issue. They are already spending money for training anyway! A couple house members shot down the opposition quite effectively. I would never have been able to get thru it, if your spirit had not been with me giving me courage and strength.
That's what I admired most about you while you were alive. Your courage and strength should be an inspiration to women everywhere. Sadly, I did not realize just how courageous and strong you were while you were alive. I will never forgive myself for not having gotten to know you better. I knew you were shy and therefore I tried not to force you into talking unless you wanted to. I do remember that whenever you did have something to say it was always important. I also remember your grace. I never heard you say a negative thing about anyone. But, I honestly thought we would have years and years together of holidays and baseball games and that our bond would be forged through time. It breaks my heart we did not get to know each other better.
The house passed the bill through committee "unaminously". I cried tears of relief. It was so heartwarming. Someone said I should feel proud. But I do not. Our family would not be doing all the things we have been doing if we had not lost you. How could I feel pride in losing you? It is an odd feeling.
Coming home on Tuesday we stopped in Brandon for something to eat. Oh my gosh. Remember the day we went shopping? People do not realize we did not get to go shopping because of shortage of money. We only ever went shopping twice. The day in Ellenton and the day in Brandon. I thought we had years ahead for shopping and lunching. So I cried some more.
Anyhow, Nathan spoke in front of the Senate committee on Thursday. We watched it on TV. You would be proud of him, Denise. You were his soulmate. He's trying to move on and be the best dad he can. And Thursday night Dad and I got to go to Noah's T Ball practice. Oh my gosh. He reminds me so much of you. His smiles, his eyes, his mannerisms, his silliness.... He is silly and I remember how you used to smile and be downright silly. Full of fun. I just watch him and think of you. Friday AM I took the boys to school and Noah talked a mile a minute about you. He started with "My mommy is looking down on me. She sees everything I do." So, I let him chat and we chatted the whole way. Sadly, Adam was not a part of the conversation. I tried to lure him into it but he has no memories at all. People say how sad it is that you will not be here to see them grow. But I tell them you are here. I'm just profoundly heartbroken that they will not be able to ever experience your physical presence again. Your hugs and your smile.
I dreamt about you for the first time a couple of weeks ago. I have nightmares quite often and they are violent. I will not share them here. I have never dreamt about you though. So, the other night I had a very brief dream of you. You were standing near me and I asked if I could hug you one more time. We hugged and then I woke up. I wish I could hold on to that dream forever. I think of it everyday and it gets me through.
I love you, babydoll. And I miss you desperately.
That's what I admired most about you while you were alive. Your courage and strength should be an inspiration to women everywhere. Sadly, I did not realize just how courageous and strong you were while you were alive. I will never forgive myself for not having gotten to know you better. I knew you were shy and therefore I tried not to force you into talking unless you wanted to. I do remember that whenever you did have something to say it was always important. I also remember your grace. I never heard you say a negative thing about anyone. But, I honestly thought we would have years and years together of holidays and baseball games and that our bond would be forged through time. It breaks my heart we did not get to know each other better.
The house passed the bill through committee "unaminously". I cried tears of relief. It was so heartwarming. Someone said I should feel proud. But I do not. Our family would not be doing all the things we have been doing if we had not lost you. How could I feel pride in losing you? It is an odd feeling.
Coming home on Tuesday we stopped in Brandon for something to eat. Oh my gosh. Remember the day we went shopping? People do not realize we did not get to go shopping because of shortage of money. We only ever went shopping twice. The day in Ellenton and the day in Brandon. I thought we had years ahead for shopping and lunching. So I cried some more.
Anyhow, Nathan spoke in front of the Senate committee on Thursday. We watched it on TV. You would be proud of him, Denise. You were his soulmate. He's trying to move on and be the best dad he can. And Thursday night Dad and I got to go to Noah's T Ball practice. Oh my gosh. He reminds me so much of you. His smiles, his eyes, his mannerisms, his silliness.... He is silly and I remember how you used to smile and be downright silly. Full of fun. I just watch him and think of you. Friday AM I took the boys to school and Noah talked a mile a minute about you. He started with "My mommy is looking down on me. She sees everything I do." So, I let him chat and we chatted the whole way. Sadly, Adam was not a part of the conversation. I tried to lure him into it but he has no memories at all. People say how sad it is that you will not be here to see them grow. But I tell them you are here. I'm just profoundly heartbroken that they will not be able to ever experience your physical presence again. Your hugs and your smile.
I dreamt about you for the first time a couple of weeks ago. I have nightmares quite often and they are violent. I will not share them here. I have never dreamt about you though. So, the other night I had a very brief dream of you. You were standing near me and I asked if I could hug you one more time. We hugged and then I woke up. I wish I could hold on to that dream forever. I think of it everyday and it gets me through.
I love you, babydoll. And I miss you desperately.
Tuesday, February 16, 2010
Denise Amber Lee Act Clears Comittee
from Capitol News Service:
Denise Amber Lee Act Clears Committee
February 16th, 2010 by Mike Vasilinda
9-1-1 Emergency operators will have to undergo increased training under legislation approved by a State House Committee this morning in Tallahassee. The legislation was inspired by the preventable death, as Mike Vasilinda tells us, of Denise Amber Lee, a Sarasota woman kidnapped and murdered in 2008.
The young mother was abducted in January 2008. Surprisingly she was able to use her kidnapper’s cell phone to call 911.
A second 9-1-1 call came from a motorist who saw Denise stressed out in the back of a car.
The hitch came when the calls were not relayed to police by an untrained operator. By some accounts, the kidnapper drove past at least three police cars who could have saved Denise.
Denise’s mother-in-law teared as a House committee debated a bill to require training. Police and sheriffs question the cost of additional training. So do some lawmakers.
“I want to be assured that there is no cost, that it is financially neutral,” Rep. Bill Proctor (R-St. Augustine) said.
Sponsors say what is not acceptable is calling 9-1-1 and getting a different response, depending on what part of the state you’re calling from.
15 other states already have similar laws on the books.
“Florida is certainly lagging behind in that regard,” Richard Pinsky with the Emergency Operators Association.
And there were more tears when the bill passed.
“This is about saving future lives and we just don’t want this to happen to anybody else,” Peggy Lee, Denise Amber Lee’s mother-in-law said.
“When you hear about the costs, you know, we all know what the cost is, it’s a lost life,” Mark Lee said.
Michael King has been sentenced to death in the case.
A Senate Committee hears similar legislation Thursday….but in tight budget times, passage is not a sure thing.
link: http://www.flanews.com/?p=8644
also from NBC2: http://www.nbc-2.com/Global/story.asp?S=11994018
another: http://vodpod.com/watch/3063099-denise-lee-act-clears-committee
Denise Amber Lee Act Clears Committee
February 16th, 2010 by Mike Vasilinda
9-1-1 Emergency operators will have to undergo increased training under legislation approved by a State House Committee this morning in Tallahassee. The legislation was inspired by the preventable death, as Mike Vasilinda tells us, of Denise Amber Lee, a Sarasota woman kidnapped and murdered in 2008.
The young mother was abducted in January 2008. Surprisingly she was able to use her kidnapper’s cell phone to call 911.
A second 9-1-1 call came from a motorist who saw Denise stressed out in the back of a car.
The hitch came when the calls were not relayed to police by an untrained operator. By some accounts, the kidnapper drove past at least three police cars who could have saved Denise.
Denise’s mother-in-law teared as a House committee debated a bill to require training. Police and sheriffs question the cost of additional training. So do some lawmakers.
“I want to be assured that there is no cost, that it is financially neutral,” Rep. Bill Proctor (R-St. Augustine) said.
Sponsors say what is not acceptable is calling 9-1-1 and getting a different response, depending on what part of the state you’re calling from.
15 other states already have similar laws on the books.
“Florida is certainly lagging behind in that regard,” Richard Pinsky with the Emergency Operators Association.
And there were more tears when the bill passed.
“This is about saving future lives and we just don’t want this to happen to anybody else,” Peggy Lee, Denise Amber Lee’s mother-in-law said.
“When you hear about the costs, you know, we all know what the cost is, it’s a lost life,” Mark Lee said.
Michael King has been sentenced to death in the case.
A Senate Committee hears similar legislation Thursday….but in tight budget times, passage is not a sure thing.
link: http://www.flanews.com/?p=8644
also from NBC2: http://www.nbc-2.com/Global/story.asp?S=11994018
another: http://vodpod.com/watch/3063099-denise-lee-act-clears-committee
Lee's 911 bill sparks opposition in today Charlotte Sun
Group: 50-cent fee is too small of a funding source
HB 355 Public Safety Telecommunicators
King Convicted
"I would have let you go but ..." jurors heard Michael King tell his victim, Denise Amber Lee, in a 911 call Denise secretly made that convinced them to convict him of her murder.
But it was another 911 call by an eyewitness who saw Denise struggling in the back seat of King's Camaro -- in which help was never sent -- that led her family and friends to start a foundation to correct flaws in the 911 system.
Today, Mark and Peggy Lee, parents of Denise's widower, Nathan Lee, both members of the Denise Amber Lee Foundation, plan on attending the state House health-care hearing in Tallahassee, where a bill promoting universal training for 911 call takers and dispatchers will be introduced. Peggy plans to speak at the hearing. On Thursday, Denise's father, Rick Goff, a longtime Charlotte County sheriff's sergeant, and Nathan plan on attending the hearing when the bill is heard in the Senate.
Denise was kidnapped from her North Port home in January 2008. After five 911 calls from family, witnesses and Denise herself regarding her whereabouts, no one could find the missing 21-year-old mother of two. Her remains were discovered near a wooded area along Toledo Blade Boulevard -- the same road eyewitness Jane Kowalski told a Charlotte County sheriff's 911 call taker she last saw King's Camaro. The call taker never sent deputies.
The nine-page House Bill 355 -- known as "Electronic 911" or E911 -- introduced by state Rep. Ken Roberson, R-Port Charlotte -- would require 911 call takers and dispatchers to take mandatory public safety telecommunications training and pass an examination administered by the state Department of Health with competency and proficiency testing.
Funding for the training would come from 50 cents that's already paid by telephone customers. Currently, the $50 million in the Public Safety Trust Fund generated from the counties' 911 charge on each telephone bill is used to pay for police training and equipment, Roberson said. Funding guidelines don't specify the money be used for 911 training.
The bill calls for universal training -- from 208 hours of voluntary training that's in place now to 232 mandatory hours -- with 20 additional hours of training for the biennial renewal requirement. The CCSO maintains it already exceeds voluntary training hours.
North Port City Commission Chair David Garofalo, a Lee Foundation board member, also plans to speak at the hearing today.
"There might be some opposition," Garofalo said Monday, alluding to a letter sent to the Association of Public Safety Communication Officials from Doug Christ, president of the Florida Chapter of National Emergency Number Association opposing the bill.
According to Christ's letter, NENA clearly "supports standardized training and certification of 911 call-taking personnel," but the 50-cent fee is simply too small of a funding source.
"There are no more rabbits we can pull out of the hat regarding how we can stretch the 911 fees," he wrote. "There has also been concern expressed regarding the apparent requirement of retraining telecommunicators who may have already gone through hundreds of hours of expensive training prior to the legislation taking effect."
However, state Sen. Nancy Detert, R-Venice, said she doesn't buy the arguments.
"They are not happy because they will have to pay overtime for the training," she said. "It's bogus. I've had enough of this -- safety can't wait.
"How many more times do we want to be on television shows like '20/20' showing the horrible mistakes that have been made in our 911 system? A North Port dispatcher left a man lying in the middle of the street for 18 hours because she didn't send help. She clearly didn't have the proper training," Detert said, referring to Brian Wood, who in December had crashed his truck in a remote area of North Port Estates. A teenager saw Wood and called 911, but could not remember the name of the street he was on. The dispatched failed to send help, and no police responded until a second 911 call was made the next evening.
Christ said Monday that NENA wants to "wait a year" and study the issue and how to fund it. He is supporting a substitution bill initiated in Pinellas County delaying implementation for a year.
"We'd like to see a task force established," Christ said. "We want a true statewide cost analysis. Our research and experience indicates that current 911 fees simply cannot absorb the cost of mandatory training. No one is giving us how much this will cost. I hear it could be $2 million just in Pinellas alone. Our goal is to ensure this becomes a successful piece of legislation as opposed to a costly 'feel good' bill."
Detert disagreed, saying there was no time to "rip apart" the bill.
"It's time to close the book on the bill," she said, adding she met Monday with lobbyists for the Police Chiefs Association, Sheriffs Association, Florida League of Cities and Florida Department of Law Enforcement regarding the bill.
"If they don't like it, they are going to have to get used to it and learn to like it," she said.
Garofalo said 911 funds should be spent for training telecommunication employees.
"Once the money is spent on training, it's up to the employee to pay for recertification," he said. "As far as making employees who have already had the training get retrained, it's not a bad idea. There have been some longtime operators who made mistakes that created liabilities for departments."
Nathan has said he wants to see positive changes made so his wife didn't die in vain. If the bill passes, it would take effect in July.
E-mail: eallen@sun-herald.com
By ELAINE ALLEN-EMRICH
North Port Community News Editor
HB 355 Public Safety Telecommunicators
King Convicted
"I would have let you go but ..." jurors heard Michael King tell his victim, Denise Amber Lee, in a 911 call Denise secretly made that convinced them to convict him of her murder.
But it was another 911 call by an eyewitness who saw Denise struggling in the back seat of King's Camaro -- in which help was never sent -- that led her family and friends to start a foundation to correct flaws in the 911 system.
Today, Mark and Peggy Lee, parents of Denise's widower, Nathan Lee, both members of the Denise Amber Lee Foundation, plan on attending the state House health-care hearing in Tallahassee, where a bill promoting universal training for 911 call takers and dispatchers will be introduced. Peggy plans to speak at the hearing. On Thursday, Denise's father, Rick Goff, a longtime Charlotte County sheriff's sergeant, and Nathan plan on attending the hearing when the bill is heard in the Senate.
Denise was kidnapped from her North Port home in January 2008. After five 911 calls from family, witnesses and Denise herself regarding her whereabouts, no one could find the missing 21-year-old mother of two. Her remains were discovered near a wooded area along Toledo Blade Boulevard -- the same road eyewitness Jane Kowalski told a Charlotte County sheriff's 911 call taker she last saw King's Camaro. The call taker never sent deputies.
The nine-page House Bill 355 -- known as "Electronic 911" or E911 -- introduced by state Rep. Ken Roberson, R-Port Charlotte -- would require 911 call takers and dispatchers to take mandatory public safety telecommunications training and pass an examination administered by the state Department of Health with competency and proficiency testing.
Funding for the training would come from 50 cents that's already paid by telephone customers. Currently, the $50 million in the Public Safety Trust Fund generated from the counties' 911 charge on each telephone bill is used to pay for police training and equipment, Roberson said. Funding guidelines don't specify the money be used for 911 training.
The bill calls for universal training -- from 208 hours of voluntary training that's in place now to 232 mandatory hours -- with 20 additional hours of training for the biennial renewal requirement. The CCSO maintains it already exceeds voluntary training hours.
North Port City Commission Chair David Garofalo, a Lee Foundation board member, also plans to speak at the hearing today.
"There might be some opposition," Garofalo said Monday, alluding to a letter sent to the Association of Public Safety Communication Officials from Doug Christ, president of the Florida Chapter of National Emergency Number Association opposing the bill.
According to Christ's letter, NENA clearly "supports standardized training and certification of 911 call-taking personnel," but the 50-cent fee is simply too small of a funding source.
"There are no more rabbits we can pull out of the hat regarding how we can stretch the 911 fees," he wrote. "There has also been concern expressed regarding the apparent requirement of retraining telecommunicators who may have already gone through hundreds of hours of expensive training prior to the legislation taking effect."
However, state Sen. Nancy Detert, R-Venice, said she doesn't buy the arguments.
"They are not happy because they will have to pay overtime for the training," she said. "It's bogus. I've had enough of this -- safety can't wait.
"How many more times do we want to be on television shows like '20/20' showing the horrible mistakes that have been made in our 911 system? A North Port dispatcher left a man lying in the middle of the street for 18 hours because she didn't send help. She clearly didn't have the proper training," Detert said, referring to Brian Wood, who in December had crashed his truck in a remote area of North Port Estates. A teenager saw Wood and called 911, but could not remember the name of the street he was on. The dispatched failed to send help, and no police responded until a second 911 call was made the next evening.
Christ said Monday that NENA wants to "wait a year" and study the issue and how to fund it. He is supporting a substitution bill initiated in Pinellas County delaying implementation for a year.
"We'd like to see a task force established," Christ said. "We want a true statewide cost analysis. Our research and experience indicates that current 911 fees simply cannot absorb the cost of mandatory training. No one is giving us how much this will cost. I hear it could be $2 million just in Pinellas alone. Our goal is to ensure this becomes a successful piece of legislation as opposed to a costly 'feel good' bill."
Detert disagreed, saying there was no time to "rip apart" the bill.
"It's time to close the book on the bill," she said, adding she met Monday with lobbyists for the Police Chiefs Association, Sheriffs Association, Florida League of Cities and Florida Department of Law Enforcement regarding the bill.
"If they don't like it, they are going to have to get used to it and learn to like it," she said.
Garofalo said 911 funds should be spent for training telecommunication employees.
"Once the money is spent on training, it's up to the employee to pay for recertification," he said. "As far as making employees who have already had the training get retrained, it's not a bad idea. There have been some longtime operators who made mistakes that created liabilities for departments."
Nathan has said he wants to see positive changes made so his wife didn't die in vain. If the bill passes, it would take effect in July.
E-mail: eallen@sun-herald.com
By ELAINE ALLEN-EMRICH
North Port Community News Editor
Tuesday, May 12, 2009
Today's Sun
This in today's Port Charlotte Sun. My opinion at the end of article.
link: http://www.sunnewspapers.net/articles/edStory.aspx?articleID=437261
05/12/09
Legislature fails on 911 certification
OUR POSITION: Statewide, mandatory 911 dispatcher certification got pushed aside in the Legislature this session. Let's do better next year.
It's no surprise that a bill calling for mandatory training of all 911 emergency call center dispatchers in the state was sponsored by local legislators.
We in Charlotte, Sarasota and DeSoto counties are all too aware of the potential horrors associated with a breakdown of the emergency call system.
However, the passion to provide a higher level of public safety apparently becomes diluted with distance and time. It also can be hard to counterpunch past Tallahassee lobbyists. That's the way it goes in the capital.
Sen. Nancy Detert, R-Venice, who sponsored a Senate bill this year requiring state certification of all 911 operators, said the lobbyist for the state's emergency operators pushed hard for changes in the wording of the bill.
Rep. Paige Kreegel, R-Punta Gorda, who co-sponsored a House bill with freshman Rep. Ken Roberson, R-Port Charlotte, told Sun staffer Ed Scott this week, "There are some lobbyists for the 911 operators who interfered with the process greatly."
The bill just didn't have the traction, or didn't get enough of a push, so it stalled in the final days of a session that concentrated so much on budget problems.
It was Kreegel who took the lead on 911 dispatcher certification last year in the wake of the murder of Denise Amber Lee.
By now, we know the story of how Lee was kidnapped from her North Port home in January 2008. A witness saw the 21-year-old woman struggling in a car with a man and called 911, but no officers were dispatched to the scene by the Charlotte County Sheriff's Office.
This mistake led to a campaign by Lee's family for greater accountability and uniform standards that might help restore confidence in a system that had failed them so badly.
Last year, Kreegel won passage for a bill that called for voluntary training, but it had no teeth and came with no funding, so it had little impact. This year, Roberson led the team effort, but still there was enough resistance and too many questions.
The bill will be back next year, and Kreegel thought the effort chances might smooth the path to passage. We hope so.
The Charlotte County Sheriff's Office insists its requirements for dispatchers exceed national standards. Sarasota County announced this week that its communications center had won certification from a national accreditation agency.
That's comforting, but we need to know that emergency dispatch has consistent -- and consistently high -- standards throughout the state. We have seen what can go wrong.
As Detert told the Sun, "It's unbelievable that something with this much common sense could not pass the Legislature."
Well put.
My opinion
Thank you, Charlotte Sun for keeping this story alive. It's extremely important not just for Charlotte County but for the whole state of Florida.
Thank you, Senator Detert, and Reps Roberson and Kreegel. God bless you for following your consciences by doing the right thing for the citizens of the state of Florida.
As most of you know the foundation has been traveling across the nation to tell Denise's story. So, many things went wrong and it's not just about training. From what I understand (and I've seen their training manuals for call takers and dispatchers) the CCSO does have an excellent training program. The problem the night Denise died goes deeper than training. They were not using the training they recieved and they were not using the technology they had at their fingertips. Why? Your guess is as good as mine. Hopefully Denise's death has not been in vain and they are using their CADs properly now, the way they were trained to use them. Also, hopefully BOLOs are being monitored 24/7. But it shouldn't have taken Denise's death to accomplish this. Again, the best training and technology in the world are absolutely worthless, if they are not being used.
I am of the opinion that even the new legislation that was presented this year fell short of what we're fighting for. The proposed law that failed gave the sheriff's and police departments until 2012 to step up. Who wants to wait until 2012? Several people died in just the past year in Florida due to 9-1-1 mishaps, not just Denise! Also, it would have allowed them to be pretty much "grandfathered" in. Heh!
Well, if anything, we've been told and we believe now that this is a national issue. So, dear Florida, you can be a leader in this or you can continue to be embarrassed and neglectful of your citizens. People will continue to die so long as call takers and dispatchers are not held to a standard. People will continue to die in canals, trunks and cars as long as we're not using GPS in cell phones.
Just so there's no doubt about it, there is no way we're going to drop this! We'll fight even harder this year and we'll be even stronger. Also, the law we propose will be much stronger. We had a lesson in politics this past year and we're not going to shut up. We're that motivated.
Aside to Governor Crist: I hear you're going to run for senator. I do hope you look into this issue for the benefit of the citizens of Florida. You've avoided it so far like an expert dancer. But you will not be able to avoid it forever. And it IS THE RIGHT THING TO DO! Step out of the meetings with the lobbyists in Tallahassee and meet with what Bill O'Reilly calls "the folks". Meet with Nathan and hear his story. His mission is a noble one.
Again, a big thank you to the Sun.
link: http://www.sunnewspapers.net/articles/edStory.aspx?articleID=437261
05/12/09
Legislature fails on 911 certification
OUR POSITION: Statewide, mandatory 911 dispatcher certification got pushed aside in the Legislature this session. Let's do better next year.
It's no surprise that a bill calling for mandatory training of all 911 emergency call center dispatchers in the state was sponsored by local legislators.
We in Charlotte, Sarasota and DeSoto counties are all too aware of the potential horrors associated with a breakdown of the emergency call system.
However, the passion to provide a higher level of public safety apparently becomes diluted with distance and time. It also can be hard to counterpunch past Tallahassee lobbyists. That's the way it goes in the capital.
Sen. Nancy Detert, R-Venice, who sponsored a Senate bill this year requiring state certification of all 911 operators, said the lobbyist for the state's emergency operators pushed hard for changes in the wording of the bill.
Rep. Paige Kreegel, R-Punta Gorda, who co-sponsored a House bill with freshman Rep. Ken Roberson, R-Port Charlotte, told Sun staffer Ed Scott this week, "There are some lobbyists for the 911 operators who interfered with the process greatly."
The bill just didn't have the traction, or didn't get enough of a push, so it stalled in the final days of a session that concentrated so much on budget problems.
It was Kreegel who took the lead on 911 dispatcher certification last year in the wake of the murder of Denise Amber Lee.
By now, we know the story of how Lee was kidnapped from her North Port home in January 2008. A witness saw the 21-year-old woman struggling in a car with a man and called 911, but no officers were dispatched to the scene by the Charlotte County Sheriff's Office.
This mistake led to a campaign by Lee's family for greater accountability and uniform standards that might help restore confidence in a system that had failed them so badly.
Last year, Kreegel won passage for a bill that called for voluntary training, but it had no teeth and came with no funding, so it had little impact. This year, Roberson led the team effort, but still there was enough resistance and too many questions.
The bill will be back next year, and Kreegel thought the effort chances might smooth the path to passage. We hope so.
The Charlotte County Sheriff's Office insists its requirements for dispatchers exceed national standards. Sarasota County announced this week that its communications center had won certification from a national accreditation agency.
That's comforting, but we need to know that emergency dispatch has consistent -- and consistently high -- standards throughout the state. We have seen what can go wrong.
As Detert told the Sun, "It's unbelievable that something with this much common sense could not pass the Legislature."
Well put.
My opinion
Thank you, Charlotte Sun for keeping this story alive. It's extremely important not just for Charlotte County but for the whole state of Florida.
Thank you, Senator Detert, and Reps Roberson and Kreegel. God bless you for following your consciences by doing the right thing for the citizens of the state of Florida.
As most of you know the foundation has been traveling across the nation to tell Denise's story. So, many things went wrong and it's not just about training. From what I understand (and I've seen their training manuals for call takers and dispatchers) the CCSO does have an excellent training program. The problem the night Denise died goes deeper than training. They were not using the training they recieved and they were not using the technology they had at their fingertips. Why? Your guess is as good as mine. Hopefully Denise's death has not been in vain and they are using their CADs properly now, the way they were trained to use them. Also, hopefully BOLOs are being monitored 24/7. But it shouldn't have taken Denise's death to accomplish this. Again, the best training and technology in the world are absolutely worthless, if they are not being used.
I am of the opinion that even the new legislation that was presented this year fell short of what we're fighting for. The proposed law that failed gave the sheriff's and police departments until 2012 to step up. Who wants to wait until 2012? Several people died in just the past year in Florida due to 9-1-1 mishaps, not just Denise! Also, it would have allowed them to be pretty much "grandfathered" in. Heh!
Well, if anything, we've been told and we believe now that this is a national issue. So, dear Florida, you can be a leader in this or you can continue to be embarrassed and neglectful of your citizens. People will continue to die so long as call takers and dispatchers are not held to a standard. People will continue to die in canals, trunks and cars as long as we're not using GPS in cell phones.
Just so there's no doubt about it, there is no way we're going to drop this! We'll fight even harder this year and we'll be even stronger. Also, the law we propose will be much stronger. We had a lesson in politics this past year and we're not going to shut up. We're that motivated.
Aside to Governor Crist: I hear you're going to run for senator. I do hope you look into this issue for the benefit of the citizens of Florida. You've avoided it so far like an expert dancer. But you will not be able to avoid it forever. And it IS THE RIGHT THING TO DO! Step out of the meetings with the lobbyists in Tallahassee and meet with what Bill O'Reilly calls "the folks". Meet with Nathan and hear his story. His mission is a noble one.
Again, a big thank you to the Sun.
Tuesday, May 5, 2009
In the Charlotte Sun
Here we are receiving support across the nation but in Florida......
Thank you Senator Detert, Rep Kreegel, Rep Roberson and David Garofalo. Please, keep fighting the good fight and that is to save lives by minimizing human error and creating standards for 9-1-1 dispatchers and call takers.
The bill had flaws but it was a start. It's truly appalling, pathetic and sad that certain public officials put politics before public safety.
No hurry to pass 911 bill
By ED SCOTT
Staff Writer
NORTH PORT -- Local legislators are disappointed that their efforts to require enhanced 911 emergency dispatcher certification failed last week.
State Sen. Nancy Detert, R-Venice, called it "unbelievable that something with this much common sense could not pass the Legislature."
A bill in the House of Representatives that required certification standards for 911 operators in Florida was sponsored by state Rep. Ken Roberson, R-Port Charlotte, and co-sponsored by Rep. Paige Kreegel, R-Punta Gorda.
The local legislators had high hopes for the bill after it was given unanimous approval by the House Health Care Regulation Policy Committee in March. But it was indefinitely postponed and withdrawn from consideration on Saturday, one day after the session ended.
Meanwhile, a bill in the Senate, sponsored by Detert, that requires 911 operators to be certified by the state Department of Health, was in the Health and Human Services Appropriations committee in April.
"Since there was no movement in the House and we were running out of days, the Senate did not want to work on it any longer," Detert said.
Detert rejects the assertion that sheriffs across the state, who initially opposed the bill, did not ultimately support it.
"We had worked that all out and the sheriffs did support it in the end," Detert said. "There was one major lobbyist (Richard Pinsky) who testified against it several times. He represents the 911 operators and they wanted totally different language that we did not agree to."
Referring to Pinsky, who lobbies for the Florida 911 Emergency Dispatchers organization, Kreegel said, "There are some lobbyists for the 911 operators who interfered with the process greatly."
The House bill passed through the House Health Care Regulation Policy Committee after an impassioned speech by North Port City Commissioner David Garofalo, who is on the board of the Denise Amber Lee Foundation.
"He didn't make a speech; he hit a home run," Kreegel said.
Last year the Legislature made law a Kreegel-sponsored bill that recommended higher certification standards for 911 operators statewide but did not mandate them. That law followed the murder of 21-year-old Denise Amber Lee, who was kidnapped from her North Port home in January 2008.
The Lee family believes the Charlotte County Sheriff's Office botched a 911 call to dispatch units to the intersection where Denise was last seen by a motorist.
Currently, each emergency dispatch call center mandates its own criteria. Detert says her bill would have provided uniformity "from county to county and to make it mandatory instead of voluntary. Part of the dispute was who was going to teach the course and we were going to allow the sheriffs to do it themselves."
Detert said Denise Lee's husband, Nathan Lee, who is promoting 911 certification nationwide, "wants consistency and I support that and our bill provided consistency," meaning counties would have been required to provide similar training.
"If there is any cost involved, that does not bother me because that's why the sheriffs get funding, to protect the public and for safety issues. That's what our tax dollars pay for."
Nathan Lee echoed his displeasure at the bill's failure.
"I'm disappointed, but in the same respect, I'm excited about drafting our own legislation," he said Tuesday.
Kreegel was also disappointed that senators "never got it done. They had bigger fish to fry with the budget. Very little was passed this year.
"In the House it was ready to go to the floor, (but) if you have something with no traction in the Senate, then it won't be heard on the floor of the House," Kreegel said.
Detert says she will reintroduce the bill next year.
"It will be back," she said. "It was a good learning experience for Ken Roberson that the simplest things are harder than they look and you have to strap on your armor and battle lobbyists. I think it was a surprise to him that the sheriffs would not support this bill (initially).
"Next year he'll have better luck because we have smoothed the road."
"It was a good learning experience but he actually did an excellent job shepherding it through committee," Kreegel said of Roberson.
Staff writer Jason Witz contributed to this report.
E-mail: escott@sun-herald.com
Thank you Senator Detert, Rep Kreegel, Rep Roberson and David Garofalo. Please, keep fighting the good fight and that is to save lives by minimizing human error and creating standards for 9-1-1 dispatchers and call takers.
The bill had flaws but it was a start. It's truly appalling, pathetic and sad that certain public officials put politics before public safety.
No hurry to pass 911 bill
By ED SCOTT
Staff Writer
NORTH PORT -- Local legislators are disappointed that their efforts to require enhanced 911 emergency dispatcher certification failed last week.
State Sen. Nancy Detert, R-Venice, called it "unbelievable that something with this much common sense could not pass the Legislature."
A bill in the House of Representatives that required certification standards for 911 operators in Florida was sponsored by state Rep. Ken Roberson, R-Port Charlotte, and co-sponsored by Rep. Paige Kreegel, R-Punta Gorda.
The local legislators had high hopes for the bill after it was given unanimous approval by the House Health Care Regulation Policy Committee in March. But it was indefinitely postponed and withdrawn from consideration on Saturday, one day after the session ended.
Meanwhile, a bill in the Senate, sponsored by Detert, that requires 911 operators to be certified by the state Department of Health, was in the Health and Human Services Appropriations committee in April.
"Since there was no movement in the House and we were running out of days, the Senate did not want to work on it any longer," Detert said.
Detert rejects the assertion that sheriffs across the state, who initially opposed the bill, did not ultimately support it.
"We had worked that all out and the sheriffs did support it in the end," Detert said. "There was one major lobbyist (Richard Pinsky) who testified against it several times. He represents the 911 operators and they wanted totally different language that we did not agree to."
Referring to Pinsky, who lobbies for the Florida 911 Emergency Dispatchers organization, Kreegel said, "There are some lobbyists for the 911 operators who interfered with the process greatly."
The House bill passed through the House Health Care Regulation Policy Committee after an impassioned speech by North Port City Commissioner David Garofalo, who is on the board of the Denise Amber Lee Foundation.
"He didn't make a speech; he hit a home run," Kreegel said.
Last year the Legislature made law a Kreegel-sponsored bill that recommended higher certification standards for 911 operators statewide but did not mandate them. That law followed the murder of 21-year-old Denise Amber Lee, who was kidnapped from her North Port home in January 2008.
The Lee family believes the Charlotte County Sheriff's Office botched a 911 call to dispatch units to the intersection where Denise was last seen by a motorist.
Currently, each emergency dispatch call center mandates its own criteria. Detert says her bill would have provided uniformity "from county to county and to make it mandatory instead of voluntary. Part of the dispute was who was going to teach the course and we were going to allow the sheriffs to do it themselves."
Detert said Denise Lee's husband, Nathan Lee, who is promoting 911 certification nationwide, "wants consistency and I support that and our bill provided consistency," meaning counties would have been required to provide similar training.
"If there is any cost involved, that does not bother me because that's why the sheriffs get funding, to protect the public and for safety issues. That's what our tax dollars pay for."
Nathan Lee echoed his displeasure at the bill's failure.
"I'm disappointed, but in the same respect, I'm excited about drafting our own legislation," he said Tuesday.
Kreegel was also disappointed that senators "never got it done. They had bigger fish to fry with the budget. Very little was passed this year.
"In the House it was ready to go to the floor, (but) if you have something with no traction in the Senate, then it won't be heard on the floor of the House," Kreegel said.
Detert says she will reintroduce the bill next year.
"It will be back," she said. "It was a good learning experience for Ken Roberson that the simplest things are harder than they look and you have to strap on your armor and battle lobbyists. I think it was a surprise to him that the sheriffs would not support this bill (initially).
"Next year he'll have better luck because we have smoothed the road."
"It was a good learning experience but he actually did an excellent job shepherding it through committee," Kreegel said of Roberson.
Staff writer Jason Witz contributed to this report.
E-mail: escott@sun-herald.com
Thursday, April 2, 2009
Last night News Channel 8, Jennifer Johnson and Denise Amber Lee
Sorry, I still don't know how to embed a video story. There were actually two stories last night on the news. Channel 10 www.10connects.com and News Channel 8.
Here's channel 8's story:
http://www2.tbo.com/video/2009/apr/01/victims-husband-perusing-legislation--47652/#comment
Here's channel 8's story:
http://www2.tbo.com/video/2009/apr/01/victims-husband-perusing-legislation--47652/#comment
Wednesday, April 1, 2009
Todays Bradenton Herald
My opinion with article to follow.
As David Garofalo was quoted as saying this is a great big first step. But it really is only a first step.
I believe 2012 is way too long to wait for change. It would be difficult to fully support this knowing that tragedies could be prevented if the change was brought about sooner. What are we to say to those families that may lose a loved one between now and when this is fully implemented through either a 9-1-1 mishap or by not using technology that's available now?
Also, we don't believe certain 9-1-1 centers should have an opportunity to be "grandfathered" in.
It's difficult to support anything that suggests that the 9-1-1 industry continue to watchdog itself. When tragedies occur we need outside persons investigating, in my opinion. That's part of my frustration with Governor Charlie Crist. He's apparently the only person that can demand an external investigation into Denise's 9-1-1 debacle that occured in the Charlotte County Sheriff's Office. The sheriff's office still insists they have no problems in their 9-1-1 center and that the problems they had have been addressed. How do we know this? We don't. We have to take them at their word. Gee. We took them at their word and found their word didn't mean much.
So, we still have a ways to go.
But, this is a positive first step! It shows that people truly do care and want to make a difference. That, and I don't want to seem ungrateful for all the work that everyone has been doing because truly it means so much to us.
No, they can't save Denise and they can't bring her back. But! They can help prevent further tragedies!!!! It's awesome that people who may have been asleep on this issue are waking up and that others who have been diligently working on this for years are seeing some results.
It's a start anyways. Just my opinion.
911 training bills moving forward
By SARA KENNEDY - skennedy@bradenton.com
MANATEE — Legislation requiring statewide training and certification for 911 dispatchers has won the backing of the Florida Police Chiefs Association and the Florida Sheriffs Association and is given a good chance of passage this year, officials said.
“My understanding is it has strong support in both House and Senate,” said Longboat Key Police Chief Albert Hogle, who also serves on the legislative committee for the Florida Police Chiefs Association.
“It’s going very, very well,” noted Sen. Nancy Detert, R-Sarasota, a sponsor of the bill attempting to remedy Florida’s patchwork system of voluntary training by instituting mandatory instruction and certification.
Last week, a companion bill, House Bill 769, won approval from one House of Representatives committee, and an amended version of Detert’s original bill, Senate Bill 2040, is slated for review before a Senate committee today, said Rep. Kenneth Roberson, R-Port Charlotte, a co-sponsor of the House bill with Rep. Paige Kreegel, R-Punta Gorda.
“It will improve the public’s confidence in the 911 system in Florida,” Roberson said Tuesday.
The 911 system came under scrutiny last year after the family of an abducted North Port woman complained that confusion at a Charlotte County 911 call center deprived law enforcement officers of a chance to save her life. The family of murdered Denise Amber Lee set up a foundation in her memory to urge reforms.
The police chiefs’ doubts about how the plan might work and which agency would oversee training and certification have been resolved, Hogle said.
He added that the sheriff’s association, the Florida Department of Law Enforcement and a national organization of dispatchers are working together to formalize standards. They also are discussing a reasonable deadline for when 911 operators must have completed formal training and certification, he said.
“It appears the Senate and the House will help make this happen in a fashion that will work for the benefit of all concerned parties,” said Hogle. “Everybody recognizes there’s been opportunities to do a better job and everybody wants to do a better job.”
Gerald Monahan, president of the chiefs’ association, said amendments to the House version helped bolster support for it because it clarified that operators could train at their own dispatch centers as long as they finished an approved curriculum and won state certification.
That’s important to local government because in order to have everybody certified by a certain date requires a vehicle to help make it happen, Monahan said.
“The Florida police chiefs certainly understand how this all came about,” he added. “Our hearts are still heavy for the (Lee) family. We want to do the right thing, We do want good training for our dispatch centers. Our mission and goals are the same as the foundation’s and the family’s.”
Dispatchers have been looking for a long time for some type of certification process, and “we finally reached a point where everybody can agree,” said Roy Hudson, director of law enforcement services for the Florida Sheriffs Association. “It adds a little more to their professionalism.”
The early version of the House bill would have required uniform training, so operators in Palm Beach and Hillsborough counties, for example, would have had to meet the same standards, said David Garofalo, North Port city commissioner and a board member of the Denise Amber Lee Foundation.
“Now, it may be minimum standards, but not really uniform standards,” he said. “We probably want to go to the next level, with uniform training, but we want the police chiefs and sheriffs on our side.
“It’s a big step,” he added.
New requirements probably would have little effect on about 30 full-time sheriff’s office 911 dispatchers, since they already take intense training, said Manatee County Sheriff Brad Steube.
Still, he favors mandatory standards and certification because “it does put a template out there for the minimum of training for all dispatchers, whether it be 911 or sheriff’s office or police department dispatchers.”
Sara Kennedy, Herald reporter, can be reached at (941) 708-7908 or at skennedy@bradenton.com
As David Garofalo was quoted as saying this is a great big first step. But it really is only a first step.
I believe 2012 is way too long to wait for change. It would be difficult to fully support this knowing that tragedies could be prevented if the change was brought about sooner. What are we to say to those families that may lose a loved one between now and when this is fully implemented through either a 9-1-1 mishap or by not using technology that's available now?
Also, we don't believe certain 9-1-1 centers should have an opportunity to be "grandfathered" in.
It's difficult to support anything that suggests that the 9-1-1 industry continue to watchdog itself. When tragedies occur we need outside persons investigating, in my opinion. That's part of my frustration with Governor Charlie Crist. He's apparently the only person that can demand an external investigation into Denise's 9-1-1 debacle that occured in the Charlotte County Sheriff's Office. The sheriff's office still insists they have no problems in their 9-1-1 center and that the problems they had have been addressed. How do we know this? We don't. We have to take them at their word. Gee. We took them at their word and found their word didn't mean much.
So, we still have a ways to go.
But, this is a positive first step! It shows that people truly do care and want to make a difference. That, and I don't want to seem ungrateful for all the work that everyone has been doing because truly it means so much to us.
No, they can't save Denise and they can't bring her back. But! They can help prevent further tragedies!!!! It's awesome that people who may have been asleep on this issue are waking up and that others who have been diligently working on this for years are seeing some results.
It's a start anyways. Just my opinion.
911 training bills moving forward
By SARA KENNEDY - skennedy@bradenton.com
MANATEE — Legislation requiring statewide training and certification for 911 dispatchers has won the backing of the Florida Police Chiefs Association and the Florida Sheriffs Association and is given a good chance of passage this year, officials said.
“My understanding is it has strong support in both House and Senate,” said Longboat Key Police Chief Albert Hogle, who also serves on the legislative committee for the Florida Police Chiefs Association.
“It’s going very, very well,” noted Sen. Nancy Detert, R-Sarasota, a sponsor of the bill attempting to remedy Florida’s patchwork system of voluntary training by instituting mandatory instruction and certification.
Last week, a companion bill, House Bill 769, won approval from one House of Representatives committee, and an amended version of Detert’s original bill, Senate Bill 2040, is slated for review before a Senate committee today, said Rep. Kenneth Roberson, R-Port Charlotte, a co-sponsor of the House bill with Rep. Paige Kreegel, R-Punta Gorda.
“It will improve the public’s confidence in the 911 system in Florida,” Roberson said Tuesday.
The 911 system came under scrutiny last year after the family of an abducted North Port woman complained that confusion at a Charlotte County 911 call center deprived law enforcement officers of a chance to save her life. The family of murdered Denise Amber Lee set up a foundation in her memory to urge reforms.
The police chiefs’ doubts about how the plan might work and which agency would oversee training and certification have been resolved, Hogle said.
He added that the sheriff’s association, the Florida Department of Law Enforcement and a national organization of dispatchers are working together to formalize standards. They also are discussing a reasonable deadline for when 911 operators must have completed formal training and certification, he said.
“It appears the Senate and the House will help make this happen in a fashion that will work for the benefit of all concerned parties,” said Hogle. “Everybody recognizes there’s been opportunities to do a better job and everybody wants to do a better job.”
Gerald Monahan, president of the chiefs’ association, said amendments to the House version helped bolster support for it because it clarified that operators could train at their own dispatch centers as long as they finished an approved curriculum and won state certification.
That’s important to local government because in order to have everybody certified by a certain date requires a vehicle to help make it happen, Monahan said.
“The Florida police chiefs certainly understand how this all came about,” he added. “Our hearts are still heavy for the (Lee) family. We want to do the right thing, We do want good training for our dispatch centers. Our mission and goals are the same as the foundation’s and the family’s.”
Dispatchers have been looking for a long time for some type of certification process, and “we finally reached a point where everybody can agree,” said Roy Hudson, director of law enforcement services for the Florida Sheriffs Association. “It adds a little more to their professionalism.”
The early version of the House bill would have required uniform training, so operators in Palm Beach and Hillsborough counties, for example, would have had to meet the same standards, said David Garofalo, North Port city commissioner and a board member of the Denise Amber Lee Foundation.
“Now, it may be minimum standards, but not really uniform standards,” he said. “We probably want to go to the next level, with uniform training, but we want the police chiefs and sheriffs on our side.
“It’s a big step,” he added.
New requirements probably would have little effect on about 30 full-time sheriff’s office 911 dispatchers, since they already take intense training, said Manatee County Sheriff Brad Steube.
Still, he favors mandatory standards and certification because “it does put a template out there for the minimum of training for all dispatchers, whether it be 911 or sheriff’s office or police department dispatchers.”
Sara Kennedy, Herald reporter, can be reached at (941) 708-7908 or at skennedy@bradenton.com
Thursday, March 26, 2009
Today's Top Story in the Sun
Published on: Thursday, March 26, 2009
Area legislators sponsor 911 training bill
Kreegel, Roberson have authored a bill requiring certification of dispatchers.
House 0769: Relating to 911 Emergency Dispatcher Certification
Senate 2040: Relating to 911 Emergency Dispatcher Certification
Florida House of Representatives
Florida Senate
With the help of all five North Port city commissioners, state representatives Ken Roberson and Paige Kreegel pushed a bill through committee Wednesday that would require certification standards for 911 operators in Florida.
House Bill 769, titled "911 Emergency Dispatcher Certification," is a measure pushed by the Charlotte County Republicans in reaction to the murder of 21-year-old Denise Amber Lee, who was kidnapped from her North Port home last year. The Lee family believes the Charlotte County Sheriff's Office botched a 911 call to dispatch units to the intersection where Denise was last seen by a motorist.
"I think it's going to go a long way to improve the public's confidence in the 911 system and hopefully save lives here in Florida," Roberson, of Port Charlotte, said from Tallahassee Wednesday. It was one of three bills he had which successfully passed through committee.
If it completes the committee process and becomes law through the Legislature, the bill would require any person serving as a 911 emergency dispatcher to be certified by the Florida Department of Health by Oct. 1, 2012, through a set of statewide standards. Currently, each emergency dispatch call center mandates its own criteria.
A similar bill also is being pushed by Sen. Nancy Detert, R-Sarasota.
The bill was given unanimous approval by the Health Care Regulation Committee after an impassioned speech by North Port City Commissioner David Garofalo, who also is on the board of the Denise Amber Lee Foundation. Roberson said Garofalo told the harrowing tale of Lee's demise to a captivated audience of around 200.
"You could hear a pin drop when he was telling the story," Roberson said.
No one was more surprised than Garofalo by his speech -- the commissioner did not expect to address the committee in his visit Wednesday. But seeing the bill face opposition from Tallahassee lobbyists, Garofalo said he felt compelled to give his all for Denise.
"I'm not going to have her name die in this committee right here," the commissioner, still fired up from the meeting, recalled himself thinking Wednesday.
Garofalo said he had tears welling up in his eyes as he spoke, earning the 5-0 vote. Given that, he thinks he got through to the members of the House that this bill is about more than the Lee family's tragedy.
"It's not just a grieving family," Garofalo said. "This is what needs to happen."
See this story at www.sunnewspapers.net to read both the House and Senate bills.
E-mail: nhughes@sun-herald.com
By NEIL HUGHES
Staff Writer
Area legislators sponsor 911 training bill
Kreegel, Roberson have authored a bill requiring certification of dispatchers.
House 0769: Relating to 911 Emergency Dispatcher Certification
Senate 2040: Relating to 911 Emergency Dispatcher Certification
Florida House of Representatives
Florida Senate
With the help of all five North Port city commissioners, state representatives Ken Roberson and Paige Kreegel pushed a bill through committee Wednesday that would require certification standards for 911 operators in Florida.
House Bill 769, titled "911 Emergency Dispatcher Certification," is a measure pushed by the Charlotte County Republicans in reaction to the murder of 21-year-old Denise Amber Lee, who was kidnapped from her North Port home last year. The Lee family believes the Charlotte County Sheriff's Office botched a 911 call to dispatch units to the intersection where Denise was last seen by a motorist.
"I think it's going to go a long way to improve the public's confidence in the 911 system and hopefully save lives here in Florida," Roberson, of Port Charlotte, said from Tallahassee Wednesday. It was one of three bills he had which successfully passed through committee.
If it completes the committee process and becomes law through the Legislature, the bill would require any person serving as a 911 emergency dispatcher to be certified by the Florida Department of Health by Oct. 1, 2012, through a set of statewide standards. Currently, each emergency dispatch call center mandates its own criteria.
A similar bill also is being pushed by Sen. Nancy Detert, R-Sarasota.
The bill was given unanimous approval by the Health Care Regulation Committee after an impassioned speech by North Port City Commissioner David Garofalo, who also is on the board of the Denise Amber Lee Foundation. Roberson said Garofalo told the harrowing tale of Lee's demise to a captivated audience of around 200.
"You could hear a pin drop when he was telling the story," Roberson said.
No one was more surprised than Garofalo by his speech -- the commissioner did not expect to address the committee in his visit Wednesday. But seeing the bill face opposition from Tallahassee lobbyists, Garofalo said he felt compelled to give his all for Denise.
"I'm not going to have her name die in this committee right here," the commissioner, still fired up from the meeting, recalled himself thinking Wednesday.
Garofalo said he had tears welling up in his eyes as he spoke, earning the 5-0 vote. Given that, he thinks he got through to the members of the House that this bill is about more than the Lee family's tragedy.
"It's not just a grieving family," Garofalo said. "This is what needs to happen."
See this story at www.sunnewspapers.net to read both the House and Senate bills.
E-mail: nhughes@sun-herald.com
By NEIL HUGHES
Staff Writer
Saturday, January 17, 2009
Denise Amber Lee Tribute 1/17/2009
Gosh, I hesitate to even write about the tribute. It was that moving.
My best memory of the day? Was feeling a solidarity with Sue (Denise's mom). We've been through a lot together this past year in jockeying the boys back and forth in an effort to help Nathan. But today was the first tribute, memorial, service (whatever you want to call it) where we actually got to sit next to each other. I got to hold Sue's hand briefly during the tribute. This will sound silly to her, I'm sure, but it was such an honor. I mean, here we are, two very different people but still bonded in such a way because of the grandbabies.
And, today, the Sun-Herald quoted Rick (Denise's dad) and I felt a certain solidarity with him. Because, I too, think of Denise when I wake up. I think of Denise when I go to bed. And I think of Denise when I drive around during the day whether it's going to the store and leaving work. I think of Denise 24/7.
Some people think we need to move on. It was said a little today. But, as I've posted before, it's just not that easy. Believe me! I wish it were! I know Denise wouldn't want us to be unhappy! Denise is the last person in this world or the next who would want us to be unhappy!
Today did mark many happy things. I couldn't believe the support of so many people. All the new friends, all the old friends, and family came out that we weren't expecting.
Bobbie and Donna, I can't tell you how very VERY much your presence there meant to Mark, Mom and me. You know I don't have any family down here and Mark and Mom are it for them. So, your presence brought such comfort and meant more than mere words in a blog can say.
Nancy! Geez, thank you. So many people. So much love.
I got to meet the Teehee family today. That, too, was an honor. I very much look forward to getting to know them better. I was emotionally only ready to talk to Carol and Tab. I wasn't able to embrace the children. I don't know why. It was just too much to take in for me. Meeting Carol and Tab was special. The pain mirrored. You just hate to see others experiencing such pain. I think it was there oldest boy, I'm not sure, but as I walked away from their family the last time (it was difficult to part from them) I looked into the eyes of the one boy and saw some of the pain I see in Nathan's eyes.
I got to meet Jane Kowalski for a second time. Gosh, she's quite a lady. I really like her. I love her and honor her for what she did for Denise. But I really like her, just as a person. She's seems to be the type of person I could be good friends with. She has character and strength. She has a grace about her. Plus, I really like her new haircut. It was cute and I think it's a haircut I could get away with. It didn't look like it was too much work but it was attractive. Hey! Now that's a good sign of healing. I'm thinking about hairdos! I feel like that Virginia Slims commercial (without the cigarette) "you've come a long way, baby!"
My friends from POMC. Gosh, yes, I promise to be there Wednesday. {{HUGS}} to Cathy. You, too, Dan.
Also, there were the many angels in blue. Okay, here I'm tearring up. And they are angels of blue. Denise would've have fit in perfectly with these ladies. Most of them are young North Port and Port Charlotte moms with gentle souls. They remind me of when I was a young Hampstead mom in Maryland. Their kids are mostly the ages Brian and Nathan were before we moved. So, I understand their kinship to each other and how dependent they are on one another for support. What a fun time. I've finally gotten to the point where I can remember ALL their names and some of their husbands names (Yes, Meri, I remember it's Tom, for how long I'll remember I don't know) but I can't even begin to remember all the kids names. I wish I could because those kids are out there wearing Denise's blue shirts with pride! They are really into this. How wonderful it that?
Oh, I could go on. We've met so many interesting, wonderful people. Nate has so much support. Gosh, I'm just Denise's mother-in-law and look at the support they give me! I honestly don't know where we would be without them, especially the angels in blue.
Nate, I was very proud of you today. I know it was difficult. I could see your struggle and your pain. I guess, being your mom, I feel it instinctively.
But! I could also see your passion and your drive. Gosh! I hadn't seen you like that since you were the catcher for Lemon Bay. You are super serious about this. You're driven. And, yes, you really should go into some kind of public service. You care! And people see it. People feel it! Yes, I definitely public office in your future. You've got the compassion and the integrity needed to do good things. And what better place than North Port! What a fantastic community.
I know, Nate how much you want to be happy. I know how much you want those babies to be happy. Dad and I promise to try and get out of this funk we're in. We promise to make that effort. Maybe once we're out of this house. It's a heavy weight on your dad's shoulders. And mine.
I wish Brian could've been here today. I missed him so much. You two, really do need to get together more often. I know he misses you and wants to help in anyway he can.
I loved the way you expressed your love to the Goffs. I know how much they mean to you and I know how much Rick has been like a father to you. Didn't Amanda look beautiful today? It was so good to see Alecia. And, Tyler, he's getting too big for me to hug but he puts up with me anyway.
Aside to Amy: I haven't forgotten you. But, I simply can't find the words to express how much your friendship has meant to me.
It's absolutely surreal, that it took losing Denise, to find all these wonderful people. We've learned truly how wonderful North Port and Port Charlotte are. We ALWAYS made fun of North Port and Port Charlotte but your two communities have been simply awesome.
Okay! I'm sure I missed a whole bunch of people (like Kim and Jerry). I tell you the turn out was awesome. Even the police departments, fire departments, etc.... Oddly, no one from the CCSO came and I don't know why.
Anyhow, to get on with the service. It was BEAUTIFUL! It was in front of city hall and just gorgeous weather. Not too hot and not too cold. Scott Smith from the North Port Police Department opened the ceremony by playing "Amazing Grace" on the bagpipes! WOW! Pastor Dave from our church (Englewood United Methodist Church) said a prayer and introduced Nathan. Nathan spoke well. He always does. Dave Dignam, oh gosh, he spoke. He actually wrote a letter to Denise. It was beautiful. I know it sounds morbid but I find nothing wrong with writing letters to those who have passed before us. State Representatives Paige Kreegel and Ken Roberson spoke. I had met Paige before and he's been wonderful to Nate. But I hadn't met Ken Roberson. Was I impressed! He's definitely on our side and spoke very strongly about improving 9-1-1. He was very passionate. I meant to speak to him afterwards but wasn't able to. I wish I had. Thank you, Representatives Kreegel and Roberson.
A young man from South Biscayne Baptist Church sang "I Can Only Imagine". Oh my! I don't know what was more moving. That or the bagpipes. At the close, Kim Perkins, (I'm not sure where she's from but I believe she sang at the memorial a year ago, not sure, I was numb) sang the Lord's Prayer. All were extraordinarily moving. It's difficult to describe in words. I'm not a writer.
Sadly, Mr Witz, who I believe is an exceptional writer wasn't there. He was memorializing his grandmother who he lost over Christmas. He could write about this much better than I. I can only describe my thoughts.
Chief Terry Lewis spoke for a few minutes. You can feel his emotion when he speaks about Denise and our families. This has truly effected him. He's been phenomenally supportive of our family. He's always there to answer a question. He helped me seek a therapist. He's helped Nathan in countless ways. This man definitely takes his job to heart and has true compassion. It emanates from him.
I have to say Pastor Dave (Baldridge) was the same way. His compassion just emanated. You can see he loves the children.
I can't say enough about City Commissioner, David Garofalo. I will do him the honor of spelling his name right from now on. David, if you're reading this, please know how much I appreciate your confidence and devotion to the foundation. You are truly a person I would love my sons and grandsons to emulate. YOU have a wonderful heart.
Actually, having said that, I don't believe there's a person I haven't mentioned that I wouldn't be proud to have my children or grandchildren emulate. They are all truly good people.
Denise, look at the impact you've made on so many people. You were one very VERY special lady. I'll always love you and I'll always miss you.
My best memory of the day? Was feeling a solidarity with Sue (Denise's mom). We've been through a lot together this past year in jockeying the boys back and forth in an effort to help Nathan. But today was the first tribute, memorial, service (whatever you want to call it) where we actually got to sit next to each other. I got to hold Sue's hand briefly during the tribute. This will sound silly to her, I'm sure, but it was such an honor. I mean, here we are, two very different people but still bonded in such a way because of the grandbabies.
And, today, the Sun-Herald quoted Rick (Denise's dad) and I felt a certain solidarity with him. Because, I too, think of Denise when I wake up. I think of Denise when I go to bed. And I think of Denise when I drive around during the day whether it's going to the store and leaving work. I think of Denise 24/7.
Some people think we need to move on. It was said a little today. But, as I've posted before, it's just not that easy. Believe me! I wish it were! I know Denise wouldn't want us to be unhappy! Denise is the last person in this world or the next who would want us to be unhappy!
Today did mark many happy things. I couldn't believe the support of so many people. All the new friends, all the old friends, and family came out that we weren't expecting.
Bobbie and Donna, I can't tell you how very VERY much your presence there meant to Mark, Mom and me. You know I don't have any family down here and Mark and Mom are it for them. So, your presence brought such comfort and meant more than mere words in a blog can say.
Nancy! Geez, thank you. So many people. So much love.
I got to meet the Teehee family today. That, too, was an honor. I very much look forward to getting to know them better. I was emotionally only ready to talk to Carol and Tab. I wasn't able to embrace the children. I don't know why. It was just too much to take in for me. Meeting Carol and Tab was special. The pain mirrored. You just hate to see others experiencing such pain. I think it was there oldest boy, I'm not sure, but as I walked away from their family the last time (it was difficult to part from them) I looked into the eyes of the one boy and saw some of the pain I see in Nathan's eyes.
I got to meet Jane Kowalski for a second time. Gosh, she's quite a lady. I really like her. I love her and honor her for what she did for Denise. But I really like her, just as a person. She's seems to be the type of person I could be good friends with. She has character and strength. She has a grace about her. Plus, I really like her new haircut. It was cute and I think it's a haircut I could get away with. It didn't look like it was too much work but it was attractive. Hey! Now that's a good sign of healing. I'm thinking about hairdos! I feel like that Virginia Slims commercial (without the cigarette) "you've come a long way, baby!"
My friends from POMC. Gosh, yes, I promise to be there Wednesday. {{HUGS}} to Cathy. You, too, Dan.
Also, there were the many angels in blue. Okay, here I'm tearring up. And they are angels of blue. Denise would've have fit in perfectly with these ladies. Most of them are young North Port and Port Charlotte moms with gentle souls. They remind me of when I was a young Hampstead mom in Maryland. Their kids are mostly the ages Brian and Nathan were before we moved. So, I understand their kinship to each other and how dependent they are on one another for support. What a fun time. I've finally gotten to the point where I can remember ALL their names and some of their husbands names (Yes, Meri, I remember it's Tom, for how long I'll remember I don't know) but I can't even begin to remember all the kids names. I wish I could because those kids are out there wearing Denise's blue shirts with pride! They are really into this. How wonderful it that?
Oh, I could go on. We've met so many interesting, wonderful people. Nate has so much support. Gosh, I'm just Denise's mother-in-law and look at the support they give me! I honestly don't know where we would be without them, especially the angels in blue.
Nate, I was very proud of you today. I know it was difficult. I could see your struggle and your pain. I guess, being your mom, I feel it instinctively.
But! I could also see your passion and your drive. Gosh! I hadn't seen you like that since you were the catcher for Lemon Bay. You are super serious about this. You're driven. And, yes, you really should go into some kind of public service. You care! And people see it. People feel it! Yes, I definitely public office in your future. You've got the compassion and the integrity needed to do good things. And what better place than North Port! What a fantastic community.
I know, Nate how much you want to be happy. I know how much you want those babies to be happy. Dad and I promise to try and get out of this funk we're in. We promise to make that effort. Maybe once we're out of this house. It's a heavy weight on your dad's shoulders. And mine.
I wish Brian could've been here today. I missed him so much. You two, really do need to get together more often. I know he misses you and wants to help in anyway he can.
I loved the way you expressed your love to the Goffs. I know how much they mean to you and I know how much Rick has been like a father to you. Didn't Amanda look beautiful today? It was so good to see Alecia. And, Tyler, he's getting too big for me to hug but he puts up with me anyway.
Aside to Amy: I haven't forgotten you. But, I simply can't find the words to express how much your friendship has meant to me.
It's absolutely surreal, that it took losing Denise, to find all these wonderful people. We've learned truly how wonderful North Port and Port Charlotte are. We ALWAYS made fun of North Port and Port Charlotte but your two communities have been simply awesome.
Okay! I'm sure I missed a whole bunch of people (like Kim and Jerry). I tell you the turn out was awesome. Even the police departments, fire departments, etc.... Oddly, no one from the CCSO came and I don't know why.
Anyhow, to get on with the service. It was BEAUTIFUL! It was in front of city hall and just gorgeous weather. Not too hot and not too cold. Scott Smith from the North Port Police Department opened the ceremony by playing "Amazing Grace" on the bagpipes! WOW! Pastor Dave from our church (Englewood United Methodist Church) said a prayer and introduced Nathan. Nathan spoke well. He always does. Dave Dignam, oh gosh, he spoke. He actually wrote a letter to Denise. It was beautiful. I know it sounds morbid but I find nothing wrong with writing letters to those who have passed before us. State Representatives Paige Kreegel and Ken Roberson spoke. I had met Paige before and he's been wonderful to Nate. But I hadn't met Ken Roberson. Was I impressed! He's definitely on our side and spoke very strongly about improving 9-1-1. He was very passionate. I meant to speak to him afterwards but wasn't able to. I wish I had. Thank you, Representatives Kreegel and Roberson.
A young man from South Biscayne Baptist Church sang "I Can Only Imagine". Oh my! I don't know what was more moving. That or the bagpipes. At the close, Kim Perkins, (I'm not sure where she's from but I believe she sang at the memorial a year ago, not sure, I was numb) sang the Lord's Prayer. All were extraordinarily moving. It's difficult to describe in words. I'm not a writer.
Sadly, Mr Witz, who I believe is an exceptional writer wasn't there. He was memorializing his grandmother who he lost over Christmas. He could write about this much better than I. I can only describe my thoughts.
Chief Terry Lewis spoke for a few minutes. You can feel his emotion when he speaks about Denise and our families. This has truly effected him. He's been phenomenally supportive of our family. He's always there to answer a question. He helped me seek a therapist. He's helped Nathan in countless ways. This man definitely takes his job to heart and has true compassion. It emanates from him.
I have to say Pastor Dave (Baldridge) was the same way. His compassion just emanated. You can see he loves the children.
I can't say enough about City Commissioner, David Garofalo. I will do him the honor of spelling his name right from now on. David, if you're reading this, please know how much I appreciate your confidence and devotion to the foundation. You are truly a person I would love my sons and grandsons to emulate. YOU have a wonderful heart.
Actually, having said that, I don't believe there's a person I haven't mentioned that I wouldn't be proud to have my children or grandchildren emulate. They are all truly good people.
Denise, look at the impact you've made on so many people. You were one very VERY special lady. I'll always love you and I'll always miss you.
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