PCB GAP 10-03

Reasons to vote against this bill:

Committee Bill-PCB GAP(Government Affairs Policy) 10-03-Introduced last week would restrict 911 calls from public records for a period of 60 days. And then no audio would be released. Just a redacted transcript. And the person requesting the redacted transcript would have to pay for the transcript.
• On the surface, you would assume we would be for this as it saves the victims families from hearing these painful calls over and over. However, these calls are an invaluable training opportunity for the industry. We are making an impact with raising public awareness of the issues and shortcomings of this industry because of the publicity of this tragedy.
• The media has been good to us and not airing the most painful parts of these calls
• Dateline and Primetime would not have shed a national spotlight on these issues if these calls are suppressed.
• If you really want people to die in vain-go ahead and support this bill but I would ask everyone to be outraged about this bill. It smells of nothing more than to shield the sheriffs departments from public scrutiny. How is the public supposed to feel comfortable that it’s local sheriff or police dept. is doing a good job if they are shielded from how calls are handled? An editorial in our local paper said it best last week: “Do you get more out of a song by hearing it or reading the lyrics on a piece of paper?”
• You never hear calls made on 9/11. You never hear calls made to 9-1-1 during the Virginia Tech Massacre or the Columbine High School Massacre. You do not hear the calls made during the Fort Hood tragedy. You do not hear the 9-1-1 calls made during the “Miracle on the Hudson” when the plane was going down and Sullenberger miraculously landed the plane. Why? Because the majority of the media is sensitive. Yes, there are those bad apples that you have in every industry that sensationalize and prey on other people’s tragedies. But they are the few. It is up to the public to protest to those media sources. Not for the State of Florida to pass a bad law.
• Our daughter in law’s tragedy has been taught in classes across the country. She has not died in vain because of these classes. Her story is taught on Day 1 to all new call takers and dispatchers in the entire state of California. Her story has been taught as far away as Samoa. If this bill had passed two years ago, this would not be possible.
• If this law had been past two years ago, we would be unaware of the tragedies and inefficiencies of 9-1-1 that occurred with Brian Wood of North Port, Jennifer Johnson of Tampa, and Olidia Kerr Day in Plantation. Lessons can be learned by all these tragedies. Sadly, it takes tragedies such as ours to bring about improvements to flawed systems.
• We empathize greatly with other victims’ families. We feel their pain having told our story hundreds of times. We know the pain and suffering of having to relive Denise’s tragedy. But this is not about Denise and it is not about the past. It is about future lives. It is about preventing future tragedies and keeping other families from having to endure the pain and suffering we have.
• Our local sheriff and other sheriffs are elected officials. How are concerned citizens to make informed and educated votes without transparency.
• There would be no quality assurance. Yes, some comm centers do their own quality assurance, but is not that the fox watching the henhouse?

Florida NENA

Unbelievable. We're on our way up to Tallahassee as I type to speak in front of the Florida House committee to urge them to pass HB355. Nathan and Rick will be there on Thursday to speak to the Senate Committee to urge them to pass SB742. Both bills are identical and both bills call for mandatory certification and training for all 9-1-1 call takers in the state of Florida.

Now, FL NENA opposes it. Why? Money. At least that's what they say. There are not enough funds. That's ridiculous! They oughta find the funds. It should not take rocket science and more studies. Get someone in there smart enough to find it. We're paying for it on our cell phone bills already. Where is that money going?

How many more people have to die due to call taker error???? They are the first link in the chain of our public safety. How can you put a price on Denise's life? or Olidia Kerr Day's life? or Brian Woods life? or Jennifer Johnson's life? and they are just a few in the past two years that we've HEARD about. How many have we not heard about that were covered up?

It's also odd considering we're working with and have the support of national NENA.... Unfriggin' believable.

These bills will not only help protect our citizens but they will help protect our first responders. The Florida Fraternal of Police support the bill! They agree wholeheartedly that something must be done.

But FL NENA apparently wants to spend the money elsewhere. That's just unconscionable IMO. If the call taker does not get the call right then the fireman may not make it to the fire, the EMT may not make it to the medical emergency, and the police may not be able to prevent an abduction about to be murder (as in Denise's case) in progress.

And more people like Brian Wood from North Port may be left lying beside the road "barely alive" and "soon to be dead" and then finally "dead" for 18 hours!

Ugh~

North Port Police Chief Terry Lewis

I commend Chief Lewis for having the strength, courage and wisdom to do the right thing.

And thank you, THANK YOU, Chief Lewis, for not hiding behind this with arrogant airs. Thank you for not sweeping this under the rug.

And especially thank you for showing compassion for the family.

My heartfelt condolences go out to the Wood family. It's tragic enough to lose someone but to add this on top of it is....... There's no word for it.

Again, I commend you.

God bless you.

From the Charlotte Sun website

NORTH PORT — North Port Police Chief Terry Lewis has fired the dispatcher who failed to send officers to a crash scene where a man was found dead almost 19 hours later.

Lewis said Nadezhda Kashitskaya, who had been with the NPPD for about a year and a half, violated two city policies.

In a press conference Tuesday at the police department, Lewis apologized to the family of Brian Wood, 55, and said his heart goes out to Kashitskaya, whom he said "made a mistake."

About 11:30 p.m. Dec. 11, teens saw a man slumped over on the ground next to his truck in a dark, remote area of North Port Estates. Mark Mininci Jr., 19, called 911 from a convenience store about six miles away.

When Mininci called 911, he didn't know the exact street name — Lovering Avenue — of where the man and his pickup were located, calling it "Lovesong" or "Lovebird." However, he gave detailed directions on how to get to the area.

Around 6:30 p.m. the next day, a curious Mininci returned to the area and saw the man was still there. Mininci went to a nearby house and asked the residents to call police.

Officers arrived and found Wood, the longtime owner of Suncoast V-Twin motorcycle repair in North Port, dead. On the way to visiting his friend and business partner, Ricky "Railroad" Johnson, Wood had apparently crashed his pickup into a power pole. He managed to get out of the truck after the crash but could not get help before succumbing to his injuries.

In the 911 call, Kashitskaya explained to Mininci the system doesn't work without giving a specific street name.

But Lewis said earlier this month that other techniques could have been used to assist the caller.

"We use maps similar to Google Earth to find streets and locations," he said. "We should have gone to the area where the caller described, despite not having a proper street name."

The Sarasota County Medical Examiner has not yet completed Wood's autopsy report.

link: http://sunnewspapers.net/articles/llnews.aspx?articleID=15232&bnpg=0

Chief Terry Lewis and the North Port Police Department

Gosh, lots going on in the past week. At the forefront, another 9-1-1 tragedy in Southwest Florida. Sadly, it occurred in North Port. For those of you that do not know North Port is where Denise was kidnapped, raped and murdered. During the abduction the convicted murderer, Michael King, drove over the county line into Charlotte County. After an eye witness spotted Denise and called 9-1-1 the Charlotte County Sheriff's Office failed to dispatch a car and missed several BOLOs (Be On the Look Outs). Their 9-1-1 center (CCSO) failed miserably in several areas on just that one call. Then they were not forthcoming with the information. They tried to cover up. It was not until 2 days AFTER Denise was abducted that North Port found out about the call. Denise was found that same day, 2 days after her abduction, in a 4' hole in a fetal position having been shot in the head. Where? On a side street off Toledo Blade, the last street the eyewitness saw the kidnapping on. It still disgusts me, and most like always will, that the CCSO 9-1-1 center failed, and worse they were not forthcoming. They chose to try a shove it under the rug. To me, that department is being run by politicians and not sheriffs.

Anyhow, now North Port has their own 9-1-1 tragedy. Brian Wood was seen outside his truck last Friday evening. He appeared in distress. A young couple drove to the nearest 7-11 and called 9-1-1 on a payphone. The young man, Mark Macinski Jr, did not get the name of the street properly. He knew it began with "love" but could not remember whether it was Lovebird or Lovesong. But he had directions to the spot. He gave them to the call taker. She said the system does not work that way and she could not find a road beginning with "love". The next day in the early evening, Manisci went back. The road was "Lovering" and the man was still there. 18 hours later and he was now dead.

The similarities of the cases are how tragic they are. The loss of life. The breakdown. Something gone wrong. Another person dead due to 9-1-1 inefficiencies. Who is at fault? Some blame the caller for not going back yet he was uncomfortable going back. He was not sure of the danger. Others blame the call taker. Others blame the supervisors. All I know is we have to do something because people are dying.

The differences? The most glaring difference in my opinion is the leadership. Having worked with Chief Lewis throughout Denise's case, we have great confidence that he will do the right thing by finding out what went wrong and doing something about it unlike Charlotte County who still does not admit doing anything wrong.

God be with you, Chief Lewis, and give you guidance, courage and strength to do the right thing.

What would I do? I would probably not fire the call taker. But, I would remove her from the 9-1-1 center and transfer her to a different job. Having listened to the 9-1-1 call, I really do not think she should be in there accepting calls. Unlike the call taker in our case, Millie Stepp, who had received previous reprimands for not using the CAD appropriately, it appears this call taker has an unblemished record. So, transfer her. Not all people are cut out to be call takers. But that's just my opinion.