MY BLOG: It's been a long time

Wednesday, April 22, 2015

It's been a long time

It's been a very long time and I've been meaning to write but times are very busy. There's so much news I've no idea where to start with all the updates. The Denise Amber Lee Foundation has come a very long way in the past few years. They've become a major player in the 9-1-1 industry. Mostly, I believe, because we have a very unique perspective. 9-1-1 call centers are mostly independent agencies they are all run differently, with different training processes, different equipment, different protocols, different staffing, different everything. As Nathan travels across the country he's had the opportunity to visit different PSAPs in different states, different counties, townships, cities etc... What may work in one, may not work in another. While some states are working on legislation others have already been thru the process. He's able to inform industry peeps on problems and successes and what's working and what's not working. So, it's all very interesting. Nathan left his full time job early last year and started doing all this full time. He's now giving keynotes, inspirational speeches and teaching two classes. The 9-1-1 call takers and dispatchers seem to welcome him everywhere he goes. He truly wants to help them. Through this journey we've come to realize that they are truly guardian angels and many are woefully underappreciated, underfunded and underpaid. He's become a champion for them. And we've all been very humbled through the process. So many tragedies... The things these people listen to on a daily basis. Most of it is very mundane but much of it is horrific. Suicides, murders, drug deals gone bad, domestic abuse, people being shot, people being stabbed, drive by shootings, school massacres, the wife who's sobbing as her husband is dying in her arms, etc... I truly don't know how they do it. And, they listen to Nathan relate Denise's story and somehow they find inspiration. I'm humbled by all this everyday. It's good to see so much positive energy come out of Denise's tragedy.

Attn: Cell Phone Users

I'm adapting this from a pamphlet Mark picked up from the California NENA conference out in San Diego.

When Dialing 9-1-1 From Your Cell Phone

1. Call only for immediate emergency assistance - medical, fire, or police.

2. Be prepared to provide your location and any essential information the dispatcher may need.

3. Stay on the line until told to hang up. You may be transferred to another agency.

added edit

Cell phones cannot "text" 9-1-1. During the Virginia Tech massacre, many students tried texting 9-1-1 because they were afraid the killer would hear them.

Do not assume 9-1-1 can find you when using a cell phone. Cell phone signals go to the nearest "available" tower.

IMO, always call 9-1-1 in an emergency unless you are sure others have already called.

And, IMO, if you are distraught, if possible have a neighbor or other family member call 9-1-1 for you. They will most likely be able to listen and give clearer instructions.

Help Reduce Unnecessary Calls

Use non-emergency numbers for your local law enforcement agency when you do not need immediate assistance.

If medical, fire or police are already on scene, it is not necessary to call 9-1-1 again. Instead, call a non-emergency number if you have additional information and witnessed the incident.

Do not call 9-1-1 for non-emergecy incidents (i.e., requesting road conditions, asking why traffic is backed up, requesting driving directions, or other similar reasons). Be prepared; contact your local FHP (Florida Highway Patrol) office directly, using a non-emergency number.

Use or maintain a landline at home and at work for 9-1-1 calls, as the dispatcher is more likely to get accurate location information from a landline.

Using 9-1-1 in non-emergency situations prevents critical emergencies from being attended to.

DID YOU KNOW?

Almost everyone in the U.S. owns a cell phone and some households do not use a landline at all. Consequently, hundreds of thousands of wireless 9-1-1 calls are made daily nationwide.

Far too many cellular 9-1-1 phone calls, both non-emergency and repeat calls for the same incident, are tying up the 9-1-1 phone system. This results in unnecessary busy signals, disconnects, and delays in dispatch time for ture 9-1-1 emergency calls.

Not every 9-1-1 call is answered by your local law enforcement agency. Cell phone providers try to calculate you approximate location using cell towers or satellite positioning. If they cannot, the call will likely default to the Florida Highway Patrol and then be transferred to the appropriate agency. This means that non-emergency or repeat calls are wasting critical minutes or dispatchers' time.

If you call 9-1-1 from you cell phone or an inactive phone, your phone number and location information may not be available to the dispatcher. Know your surroundings (street address, landmarks, mileposts) when calling 9-1-1. This will save valuable seconds in an emergency.

Avoid accidental 9-1-1 calls

Accidental cell phone calls can congest the 9-1-1 phone system. Accidental calls occur when the phone is placed in a pocket, belt clip, or purse, and a pre-programmed emergency button is bumped. Even a locked phone can dial 9-1-1.

Help Avoid Accidental Calls With the Following Tips

Do not hang up on an accidental 9-1-1 call. Inform the dispatcher that the call was an accident before you hang up.

Do not pre-program 9-1-1 into your or your child's cell phone's speed dial. This can lead to accidental calls.

Teach your child how and when to dial 9-1-1 from a cell phone. Train them to press 9-1-1 and the "send" button only in an emergency.

Even cell phones without active service can dial 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with.

Don't call 9-1-1 to check to see if you cell phone works. 9-1-1 is to be used for emergency calls only.

MY BLOG

Wednesday, April 22, 2015

It's been a long time

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Attn: Cell Phone Users