MY BLOG: Punta Gorda death Herald Tribune and ABC 7

Friday, March 12, 2010

Punta Gorda death Herald Tribune and ABC 7

911 worker transferred after ambulance delay

Staff Report

Published: Friday, March 12, 2010 at 1:00 a.m.
Last Modified: Thursday, March 11, 2010 at 11:34 p.m.

CHARLOTTE COUNTY - An ambulance delay of 14 minutes for an elderly Punta Gorda woman in cardiac arrest led the Punta Gorda Police Department to transfer 911 worker Nancy Morris and investigate her handling of the call last week.

Josephine Henry, 91, was pronounced dead shortly after care workers at her assisted living center called 911.

Police say it appears an ambulance would not have saved her, but they are taking the mix-up seriously.

"Was it human error? Policy? Equipment? We're trying to find the problem and correct it," said Punta Gorda Police spokesman Troy Bettencourt.

The investigation into the Friday night call is ongoing, but police said that Morris immediately dispatched a police officer and fire truck but apparently failed to contact ambulance workers who are employed by Charlotte County, not the city.

Morris was one of two people on duty at the police dispatch center when the call came in at 11:04 p.m. on Friday, March 5.

Bettencourt said the dispatchers were busy with another medical call, a missing person case, and assisting police on an arrest. It was also shift change time.

"It can get very busy in there sometimes," Bettencourt said.

The Punta Gorda fire fighters, who are trained to give CPR, arrived at the assisted living center in two minutes and began trying to resuscitate Henry.

Morris is performing administrative tasks until the investigation is completed. She is a communications supervisor with the department and the most highly trained 911 worker.

http://www.heraldtribune.com/article/20100312/ARTICLE/3121036?Title=911-worker-transferred-after-ambulance-delay

http://www.abc-7.com/Global/story.asp?S=12118229

Attn: Cell Phone Users

I'm adapting this from a pamphlet Mark picked up from the California NENA conference out in San Diego.

When Dialing 9-1-1 From Your Cell Phone

1. Call only for immediate emergency assistance - medical, fire, or police.

2. Be prepared to provide your location and any essential information the dispatcher may need.

3. Stay on the line until told to hang up. You may be transferred to another agency.

added edit

Cell phones cannot "text" 9-1-1. During the Virginia Tech massacre, many students tried texting 9-1-1 because they were afraid the killer would hear them.

Do not assume 9-1-1 can find you when using a cell phone. Cell phone signals go to the nearest "available" tower.

IMO, always call 9-1-1 in an emergency unless you are sure others have already called.

And, IMO, if you are distraught, if possible have a neighbor or other family member call 9-1-1 for you. They will most likely be able to listen and give clearer instructions.

Help Reduce Unnecessary Calls

Use non-emergency numbers for your local law enforcement agency when you do not need immediate assistance.

If medical, fire or police are already on scene, it is not necessary to call 9-1-1 again. Instead, call a non-emergency number if you have additional information and witnessed the incident.

Do not call 9-1-1 for non-emergecy incidents (i.e., requesting road conditions, asking why traffic is backed up, requesting driving directions, or other similar reasons). Be prepared; contact your local FHP (Florida Highway Patrol) office directly, using a non-emergency number.

Use or maintain a landline at home and at work for 9-1-1 calls, as the dispatcher is more likely to get accurate location information from a landline.

Using 9-1-1 in non-emergency situations prevents critical emergencies from being attended to.

DID YOU KNOW?

Almost everyone in the U.S. owns a cell phone and some households do not use a landline at all. Consequently, hundreds of thousands of wireless 9-1-1 calls are made daily nationwide.

Far too many cellular 9-1-1 phone calls, both non-emergency and repeat calls for the same incident, are tying up the 9-1-1 phone system. This results in unnecessary busy signals, disconnects, and delays in dispatch time for ture 9-1-1 emergency calls.

Not every 9-1-1 call is answered by your local law enforcement agency. Cell phone providers try to calculate you approximate location using cell towers or satellite positioning. If they cannot, the call will likely default to the Florida Highway Patrol and then be transferred to the appropriate agency. This means that non-emergency or repeat calls are wasting critical minutes or dispatchers' time.

If you call 9-1-1 from you cell phone or an inactive phone, your phone number and location information may not be available to the dispatcher. Know your surroundings (street address, landmarks, mileposts) when calling 9-1-1. This will save valuable seconds in an emergency.

Avoid accidental 9-1-1 calls

Accidental cell phone calls can congest the 9-1-1 phone system. Accidental calls occur when the phone is placed in a pocket, belt clip, or purse, and a pre-programmed emergency button is bumped. Even a locked phone can dial 9-1-1.

Help Avoid Accidental Calls With the Following Tips

Do not hang up on an accidental 9-1-1 call. Inform the dispatcher that the call was an accident before you hang up.

Do not pre-program 9-1-1 into your or your child's cell phone's speed dial. This can lead to accidental calls.

Teach your child how and when to dial 9-1-1 from a cell phone. Train them to press 9-1-1 and the "send" button only in an emergency.

Even cell phones without active service can dial 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with.

Don't call 9-1-1 to check to see if you cell phone works. 9-1-1 is to be used for emergency calls only.

MY BLOG

Friday, March 12, 2010

Punta Gorda death Herald Tribune and ABC 7

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Attn: Cell Phone Users