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Tuesday, March 9, 2010

Go Charlie! Thank you for speaking up.

Crist not keen on keeping 911 calls secret

by Dara Kam March 9th, 2010

Gov. Charlie Crist said today he may veto a measure that would create a new public records exemption for 911 calls.

First Amendment advocates and some victims vigorously oppose the legislation, the brainchild of House Speaker Larry Cretul and other unidentified House GOP “leaders,” according to Cretul’s spokeswoman Jill Chamberlain.

Cretul believes the calls should be made secret to spare victims from reliving traumatic events when tapes of the emergency calls are broadcast.

But some victims, including the family of one of the most notorious 911-calls-gone wrong kidnap and murder victim Denise Amber Lee, want the calls to remain public to keep dispatchers and law enforcement officials accountable when they err.

Crist, whose first act after becoming governor in 2007 was to create the “Office of Open Government,” said he prefers greater openness and transparency.

“What we can learn after the fact many times with these 911 recordings can be beneficial to make sure that it’s done better in the future because you can discover mistakes or maybe better management practices that can be utilized in the application of 911,” Crist said this morning.

“It’s been a great thing for the people, a great thing for safety and it has saved a lot of lives. But if we keep those secret going forward, we might not be able to continue to learn from those experiences as to what might help people in the future,” he said.

The House Government Policy Accountability Council is slated to take up the measure (PCB GAP 10-3, PCB GAP 10-3A) tomorrow morning.

http://www.postonpolitics.com/2010/03/crist-not-keen-on-keeping-911-calls-secret/

Attn: Cell Phone Users

I'm adapting this from a pamphlet Mark picked up from the California NENA conference out in San Diego.

When Dialing 9-1-1 From Your Cell Phone

1. Call only for immediate emergency assistance - medical, fire, or police.

2. Be prepared to provide your location and any essential information the dispatcher may need.

3. Stay on the line until told to hang up. You may be transferred to another agency.

added edit

Cell phones cannot "text" 9-1-1. During the Virginia Tech massacre, many students tried texting 9-1-1 because they were afraid the killer would hear them.

Do not assume 9-1-1 can find you when using a cell phone. Cell phone signals go to the nearest "available" tower.

IMO, always call 9-1-1 in an emergency unless you are sure others have already called.

And, IMO, if you are distraught, if possible have a neighbor or other family member call 9-1-1 for you. They will most likely be able to listen and give clearer instructions.

Help Reduce Unnecessary Calls

Use non-emergency numbers for your local law enforcement agency when you do not need immediate assistance.

If medical, fire or police are already on scene, it is not necessary to call 9-1-1 again. Instead, call a non-emergency number if you have additional information and witnessed the incident.

Do not call 9-1-1 for non-emergecy incidents (i.e., requesting road conditions, asking why traffic is backed up, requesting driving directions, or other similar reasons). Be prepared; contact your local FHP (Florida Highway Patrol) office directly, using a non-emergency number.

Use or maintain a landline at home and at work for 9-1-1 calls, as the dispatcher is more likely to get accurate location information from a landline.

Using 9-1-1 in non-emergency situations prevents critical emergencies from being attended to.

DID YOU KNOW?

Almost everyone in the U.S. owns a cell phone and some households do not use a landline at all. Consequently, hundreds of thousands of wireless 9-1-1 calls are made daily nationwide.

Far too many cellular 9-1-1 phone calls, both non-emergency and repeat calls for the same incident, are tying up the 9-1-1 phone system. This results in unnecessary busy signals, disconnects, and delays in dispatch time for ture 9-1-1 emergency calls.

Not every 9-1-1 call is answered by your local law enforcement agency. Cell phone providers try to calculate you approximate location using cell towers or satellite positioning. If they cannot, the call will likely default to the Florida Highway Patrol and then be transferred to the appropriate agency. This means that non-emergency or repeat calls are wasting critical minutes or dispatchers' time.

If you call 9-1-1 from you cell phone or an inactive phone, your phone number and location information may not be available to the dispatcher. Know your surroundings (street address, landmarks, mileposts) when calling 9-1-1. This will save valuable seconds in an emergency.

Avoid accidental 9-1-1 calls

Accidental cell phone calls can congest the 9-1-1 phone system. Accidental calls occur when the phone is placed in a pocket, belt clip, or purse, and a pre-programmed emergency button is bumped. Even a locked phone can dial 9-1-1.

Help Avoid Accidental Calls With the Following Tips

Do not hang up on an accidental 9-1-1 call. Inform the dispatcher that the call was an accident before you hang up.

Do not pre-program 9-1-1 into your or your child's cell phone's speed dial. This can lead to accidental calls.

Teach your child how and when to dial 9-1-1 from a cell phone. Train them to press 9-1-1 and the "send" button only in an emergency.

Even cell phones without active service can dial 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with.

Don't call 9-1-1 to check to see if you cell phone works. 9-1-1 is to be used for emergency calls only.

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Tuesday, March 9, 2010

Go Charlie! Thank you for speaking up.

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